COVID-19 has served as the inflection point for call center technology innovation. Centers pivoted to remote work models to alleviate safety concerns, while ensuring continuity in a time of chaos. As operations continue to accelerate, intelligent technology must be leveraged to deliver continued cost savings and productivity gains to keep up with increasing demands and […]
If your team was unable to access some Microsoft 365 services Wednesday afternoon for the third time since the last week in September, you weren’t alone, as Microsoft confirmed yet another outage. The issues affected vital services like Microsoft Teams, Outlook, SharePoint, OneDrive and more. Those apps are crucial for communication for millions of workers, […]
Slack is reportedly adding new features to its platform that will introduce social media-like stories and push-to-talk audio by the end of the calendar year. In an interview with The Verge, Slack CEO Stewart Butterfield detailed some of the new features the platform wants to bring to its users to help them better acclimate to […]
According to cybersecurity experts, celebrities can generate some very risky online search results that could potentially lead to users accidentally installing malware on their devices. Names that come with the most risk include actors, musicians and TV personalities we all know, like Sean Combs, Justin Timberlake, Taylor Swift, Jimmy Kimmel and other A-listers. However, according […]
At the recent MSP Connect Live, a group of virtual events put on by The ASCII Group, the CEO of a well-versed MSP provided a framework for MSP internal security practices. As Corey Kirkendoll, CEO of 5K Technical Services, said during the session: it’s more important to make sure your own company utilizes internal security best practices. […]
For many, working from home has been a welcome break from their long commute and noisy office. However, depending on pets and family members, the home can be just as distracting. Remote workers might be tempted to rent a hotel room for some peace and quiet to get some critical work done, but the FBI […]
Seek Thermal has announced its Temperature Screening Platform, Seek Scan Kiosk, an “all–in–one contactless thermal scanning solution that provides everything businesses, institutions and venues need to start temperature screening in minutes.” Though the Seek Scan process has always provided an additional layer of preventive screening, the new Seek Scan Kiosk takes it a step further […]
Alarm Lock, a division of Napco Security Technologies, introduces “an easy, economical COVID-19 solution to quickly convert multistall restrooms to single occupancy, to create social distancing and help avoid spread of the virus,” according to an announcement from the company. The new wireless Trilogy Privacy Standalone Pushbutton PIN Locks solution is geared toward college campuses and K-12 schools as […]
Google is rebranding its G Suite group of productivity apps like Gmail, Meet, Docs, Sheets and more as Google Workspace along with a new user experience and new solutions as the company looks to better compete with Microsoft. Along with the rebranding are new features designed to make the variety of workflow and productivity tools […]
Imagine walking into a store and instead of pulling out your wallet or credit card, you use your palm to pay for items. Maybe you’re headed to the stadium to watch your favorite but realize you left your tickets at home and you’re unable to pull them up on your phone. Or, you left your […]
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