It’s clear that cloud adoption has been accelerated due to the COVID-19 pandemic as organizations try to make documents and applications more accessible as remote working becomes the new norm. In fact, Microsoft recently revealed that the demands for cloud infrastructure has grown by 770% and this dependence will continue going into 2021 and beyond, […]
University of California, San Diego (UCSD) has installed COVID test vending machines around campus which provide test kits. The tests, which are free for students and staff, became available at 11 locations around campus as of Jan. 2, reports WHDH. A total of 20 machines are expected to be installed in high traffic areas such as […]
Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage the pandemic’s many impacts, including remote work shifts and requisite operational changes; all while managing changing agent and consumer behaviors. As we transition into 2021, call centers will need to leverage […]
We’re still in the midst of a global pandemic with many variations in rules, guidelines and procedures based on which state, county and community in which we work. While many businesses remain remote working, many others have begun to open back up. So how do you navigate around the locational challenges associated with today’s disparate […]
The first coronavirus vaccine shipments are scheduled this week, but with the shipments comes a whole host of logistics, security, and privacy issues, as well as a hesitancy by some Americans to get vaccinated. Here’s a brief overview of the various issues: Logistics & Hospital Security Really cold freezers are needed by the hospitals and […]
The economy-shaking events of 2020 have forced business owners around the country to constantly adapt to shifting local health guidance, major changes in consumer behavior and spending, and an uncertain timeline for a return to ‘normal’ business operations. Work from home technology needs have stolen the spotlight, and will likely continue to do so until a […]
The U.S. Department of Homeland Security Cybersecurity and Infrastructure Security Agency (CISA) issued a warning to hospitals about dozens of GE medical devices, including imaging and ultrasound products. According to CISA, an authentication flaw in them poses a serious risk to protected health information. “A successful exploitation could expose sensitive data such as a limited set […]
When it comes to marketplace innovation, time is of the essence. Over the last two decades, 52 percent of Fortune 500 companies have gone extinct. This statistic alone proves that many businesses, even stellar ones, don’t survive for an extended period of time without going through a reinvention of some sort. The tough decision for […]
Automation has been used to a certain extent for decades across all industries to maximize efficiency, reduce costs and improve services and solutions. However, within the last few years, intelligent automation has grabbed the attention and interest of the business world. Intelligent automation definition Intelligent automation (IA) is different from other forms of automation, in […]
Customer relationship management is one of the most important aspects of a business. That’s precisely why enterprises invest a lot of money in selecting the right CRM tool. In the last few years, cloud technology has revolutionized the way organizations have adopted CRM. According to an IBM report, in 2008, only 13% of organizations used […]
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