Technology researchers from Gartner say conversational artificial intelligence will reduce contact center agent labor costs by $80 billion in 2026, with AI end-user spending to reach nearly $2 billion this year. There are currently about 17 million contact center agents worldwide today, but organizations are facing agent staff shortages and declining economic environments that are […]
XTEN-AV, an AI-powered, cloud-based AV design software, is now patented by the United States Patent and Trademark Office. The patent number is US 11,379,193 B2. This marks a recognition of the technology behind the audiovisual software. According to a statement from Union City, Calif.-based XTEN-AV, it is the only AV design-and-documentation software with a utility […]
Proofpoint, the Sunnyvale, Calif., cybersecurity and compliance company launched an intelligent compliance platform, offering enterprises regulatory compliance safeguards while simplifying corporate legal protection practices. The platform leverages Proofpoint’s proprietary machine learning engine to provide business leaders with AI powered collection, clarify classification, detection, prevention, search, e-discovery, supervision and next gen predictive analytics while meeting complex […]
According to Statista, 57% of employees experienced increased productivity whilst working from home, but exactly how it is measured?
In June 2022, Sharp NEC Display Solutions, a global provider of projectors and displays, in partnership with Guise AI, Inc., debuted NaViSense — a solution that leads to sharper audience insights and improved customer experiences across a multitude of industries. Utilizing computer vision, a form of artificial intelligence (AI) where computers can “see” the world, […]
Maryville University, located in St. Louis, Missouri, was founded in 1872 and is one of the oldest private institutions in the Midwest. With a student population of 10,200, the student body is very diverse, coming from all 50 states and more than 58 countries. The university’s vision is to be the innovative leader in higher […]
Today, effective enterprise resource management is impossible without a reliable ERP solution coupled with artificial intelligence (AI). This type of software facilitates processes related to sales, finances, inventory, supply chain, and human resources management, enabling companies to manage even a complex, global and growing business. According to Software Path 2022 ERP Software Project report, over […]
Microsoft is adding new machine learning and artificial intelligence-based features to Microsoft Teams to help improve the sound quality of meetings and calls to help reduce echo, allow users to speak and listen at the same time and reduce reverberation for users in rooms with poor acoustics. These new improvements expand on the company’s AI-enabled […]
The role of an IT professional can be very reactionary as they are tasked with tackling complex problems that arise every day while they manage the IT infrastructure of their organization. However, Cisco is aiming to help IT teams anticipate when issues may arise with new predictive network technologies to improve reliability and performance across […]
Today’s martech stacks are both multi-tool and multi-channel. Marketers across every industry have a diverse set of technologies and strategies at their disposal. That’s a good thing, of course. It can also be a little overwhelming for some marketing pros – do I have the right tools in my mix? The “right” tools will vary […]
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