Microsoft and call center tech firm Genesys are expanding a partnership that will bring a new cloud service for contact centers that includes the Genesys Engage customer experience solution running on Azure. This gives enterprises the security and scalability they need to manage the intricacies of connecting every touchpoint throughout the customer journey, the companies […]
Salesforce has unveiled new developer tools intended to make it easier for programmers to build applications on top of Commerce Cloud. Highlighting the new features are new “headless” commerce experiences, a new Commerce Cloud Development Center, the Einstein AI Dashboard and Salesforce Order Management extensions. The company first announced the new offerings at the National […]
Microsoft is rolling out several new features with Microsoft 365, including a walkie-talkie function in Teams. According to a Thursday blog post, the company said the push-to-talk feature enables clear, instant and secure voice communication over the cloud. This turns any smartphone or tablet into a walkie-talkie. The function is built natively into Teams and […]
It’s clear that businesses are looking for collaboration technology, but it’s up to the tech decision maker to help their business or org understand what to install. Here are some tips for pitching collaboration technology in the workplace. Fitting Collaboration into a Workflow Collaboration is simply the sharing of ideas. The technologies offered for collaboration […]
If you’re flying American and don’t speak English, fear no more. American Airlines is the first airline to use the Google Assistant’s interpreter mode in its airport lounges after beginning to test the technology last week at Admirals Club lounges in Los Angeles International Airport. The Silicon Valley company and Texas-based airline announced the partnership […]
My 30th birthday is next month, and I’m starting to feel old. I’m also starting to realize that younger generations have no idea what it was like growing up in the 1990s and early 2000s. In many ways, that era shaped the future of technology. Napster and Limewire — although largely frowned upon — brought […]
Smart technology, artificial intelligence and machine learning are grabbing headlines every day, and those familiar buzzwords are now inescapable. Algorithms are being enhanced and scientists are coming up with new ways to train and teach these models. According to VentureBeat, machine learning is also shaping business and society. The publication spoke to five leading artificial […]
Corporate executives and rank-and-file employees aren’t the only ones utilizing video conferencing systems during the holiday season as family obligations and traveling pull us out of the office. That technology has even found its way into healthcare, helping patients and doctors connect from far away. This Christmas, telehealth technology is even helping some jolly old […]
Cloud-based connectivity firm LogMeIn has agreed to be acquired by a group of tech-focused private equity firm in an all-cash transaction valued at $4.3 billion. The Boston-based company is now part of Francisco Partners and Evergreen Coast Capital — private equity firms that led the transaction that is expected to close in the middle of […]
Meeting obstruction because of faulty, or difficult-to-use, equipment is something we write a LOT about on this website. But what if there was a way to anticipate, solve, and prevent issues in advance of them occurring? AVI-SPL, the systems provider focused on UC and Collaboration, says their Symphony service does just that. AVI-SPL Symphony is […]
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