Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]
IT as a Service
Amazon Web Services announces AWS IQ, a new service that helps customers quickly find, engage, and do business with AWS-Certified third party experts for on-demand project work. AWS IQ offers the tools and workspace for more secure collaboration, streamlined project tracking, and integrated billing. Customers simply log into AWS IQ and describe their project needs […]
As part of your digital transformation strategy, you’ve made the decision to move key applications, even mission critical parts of your business, to the cloud…for all the right reasons. It’s the key to creating a more agile, responsive and competitive IT organization; a highly efficient and effective environment where finite resources are able to focus […]
In a world of constant – and rapid – digital innovation, IT professionals are now admitting that as technology grows, the mundane day-to-day tasks grow with it.
The challenge of business outsourcing may still seem a leap too far for many businesses. Yet, IT outsourcing continues to generate much interest among companies internationally.
While the world is moving more public, there are many reasons to keep private cloud information separate. Get the information you need to create a hybrid cloud system that utlizies both public cloud and private cloud aspects.
The new ThinkAgile CP Series is designed to help customers enjoy the convenience and ease of use of a public cloud behind their own data center firewall.
Microsoft is partnering with Canberra Data Centres to provide cloud services for Australian and New Zealand government entities.
Unified Communications as a Service (UCaaS) and Unified Communications and Collaboration as a Service (UCCaaS) are the key to affordable, manageable communications and collaboration technology in your organization.
When you’re entering into a managed services or “as a service” contract with your IT provider, you want to make sure that you’re getting a fair price. We break down the aspects of a managed services contract so you can negotiate the right services.