Research firm Gartner has found that, after the COVID-19 pandemic subsides, businesses will face a new kind of challenge: managing their mobile workforce data security. According to Gartner survey, 82% of business leaders plan to let employees continue to work from home in at least some capacity, while 47% plan to allow employees to do so […]
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Call Center Technology Conundrum: The Future is Flexibility
As ops continue to accelerate, intelligent call center technology must be leveraged to deliver continued cost savings & keep up with increasing demands.
COVID-19 has served as the inflection point for call center technology innovation. Centers pivoted to remote work models to alleviate safety concerns, while ensuring continuity in a time of chaos. As operations continue to accelerate, intelligent technology must be leveraged to deliver continued cost savings and productivity gains to keep up with increasing demands and […]
Another Microsoft 365 Outage Makes it Three in Two Weeks
Another outage to key Microsoft 365 services hit users Wednesday afternoon, making it the company's third outage in three weeks.
If your team was unable to access some Microsoft 365 services Wednesday afternoon for the third time since the last week in September, you weren’t alone, as Microsoft confirmed yet another outage. The issues affected vital services like Microsoft Teams, Outlook, SharePoint, OneDrive and more. Those apps are crucial for communication for millions of workers, […]
Slack CEO: Stories, Instant Audio Coming To Slack By End Of 2020
With videoconferencing fatigue setting in, Slack is eyeing ways to help teams connect and collaborate without having to hop on a long video call.
Slack is reportedly adding new features to its platform that will introduce social media-like stories and push-to-talk audio by the end of the calendar year. In an interview with The Verge, Slack CEO Stewart Butterfield detailed some of the new features the platform wants to bring to its users to help them better acclimate to […]
McAfee: Anna Kendrick Tops 2020 List of Most Dangerous Celebrities to Search
Cybercriminals capitalize on our obsession with celebrities and try to drive our internet searches for people like Anna Kendrick to malicious websites.
According to cybersecurity experts, celebrities can generate some very risky online search results that could potentially lead to users accidentally installing malware on their devices. Names that come with the most risk include actors, musicians and TV personalities we all know, like Sean Combs, Justin Timberlake, Taylor Swift, Jimmy Kimmel and other A-listers. However, according […]
What Every MSP Internal Security Framework Should Include
These are the elements of an MSP Internal Security Framework that most MSPs are not doing that leave them vulnerable to being breached.
At the recent MSP Connect Live, a group of virtual events put on by The ASCII Group, the CEO of a well-versed MSP provided a framework for MSP internal security practices. As Corey Kirkendoll, CEO of 5K Technical Services, said during the session: it’s more important to make sure your own company utilizes internal security best practices. […]
FBI: Be Wary of Using Hotel Wi-Fi for Remote Work
Hotels are offering daytime room reservations to offer some peace and quiet for remote workers, but hotel Wi-Fi networks aren't very secure, FBI warns.
For many, working from home has been a welcome break from their long commute and noisy office. However, depending on pets and family members, the home can be just as distracting. Remote workers might be tempted to rent a hotel room for some peace and quiet to get some critical work done, but the FBI […]
Seek Scan Kiosk from Seek Thermal an ‘All-in-One’ Temperature Screening Platform
Seek Thermal Temperature Screening Platform offers “accurate, automated, & affordable thermal scanning” to help businesses & institutions reopen.
Seek Thermal has announced its Temperature Screening Platform, Seek Scan Kiosk, an “all–in–one contactless thermal scanning solution that provides everything businesses, institutions and venues need to start temperature screening in minutes.” Though the Seek Scan process has always provided an additional layer of preventive screening, the new Seek Scan Kiosk takes it a step further […]
Trilogy Standalone Pushbutton PIN Lock Converts Public Bathrooms to Single Occupancy
The Trilogy Privacy Standalone Pushbutton PIN lock geared towards campuses & K-12 to help avoid the spread of coronavirus.
Alarm Lock, a division of Napco Security Technologies, introduces “an easy, economical COVID-19 solution to quickly convert multistall restrooms to single occupancy, to create social distancing and help avoid spread of the virus,” according to an announcement from the company. The new wireless Trilogy Privacy Standalone Pushbutton PIN Locks solution is geared toward college campuses and K-12 schools as […]
Google Rebrands G Suite as Google Workspace
Google Workspace includes all of the Google workflow and productivity apps we know along with a more integrated experience.
Google is rebranding its G Suite group of productivity apps like Gmail, Meet, Docs, Sheets and more as Google Workspace along with a new user experience and new solutions as the company looks to better compete with Microsoft. Along with the rebranding are new features designed to make the variety of workflow and productivity tools […]
