Improving the effectiveness and efficiency of call centers can be a helpful practice for both large and small companies. There are a number of ways to go about this, including CRM, desktop agents, and IVR that streamline calls. The benefits are countless, from better customer satisfaction to more time for employees.
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After installing Kronos’s HR software, the Cal Poly Ponoma Foundation reduced its paper usage by 95 percent, cut down the amount of time and workers it took to process HR-related business, and made employee’s employment information more accessible to them.
A new report goes inside IT spending in U.S. schools. Find out what schools are buying and how the economy is affecting the market.
With the help of On-Line Communications, Fluidmesh, D+H, and Business Solutions Enterprises, Metuchen Savings Bank in New Jersey was able to upgrade from their outdated laser system in order to extend LAN/WAN between the branch and two administration buildings.
ADTRAN’s wireless experts share the top 5 things to incorporate into your next Wi-Fi network. These features ensure your network has the capacity to serve your school’s needs in a reliable and capacity-rich manner.
To meet or exceed end users’ performance expectations, network infrastructure must transform in a way that makes hyperscale accessible to enterprise, rather than limiting it to the massive data centers of cloud providers.
University of New Mexico’s Ann Swancer gave a lecture at ACUTA on how the school leveraged the request portal and end users’ needs.
Summary: Networking director Peter Morrissey covers a workshop on network challenges and how to solve them.
Configure, price, and quote software allows for a number of advantages to businesses, especially those trying to sustain growth.
Warren Glick of ACOM Solutions explains the benefits of Automated payment processing in manufacturing.