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Zachary Comeau

Artificial Intelligence

Avoiding AI Bias Requires Diverse Workers, Research

October 22, 2019 Zachary Comeau Leave a Comment

Machine learning and artificial intelligence are by no means perfect, and it takes human intervention to constantly tweak algorithms. Those applications are essentially based on math problems and may never bee 100% accurate, so companies and software developers should think carefully before going down that road. At a recent conference, TWIMLcon: AI Platforms, panelists spoke […]

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Slack Workflow Builder

Slack Launches Workflow Builder For Collaborative Businesses

October 21, 2019 Zachary Comeau Leave a Comment

Workplace messaging giant Slack has rolled out Workflow Builder, a new workplace tool that allows businesses to create customized workflows that automate routine functions directly in the company’s software. The new tool allows users to standardize how requests are collected, report outages in real time and get new team members up to speed, the company […]

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Digital Literacy

I Wish Google Taught Me How To Be An Internet Professional At An Early Age

October 21, 2019 Zachary Comeau Leave a Comment

I don’t have to tell you that the world is becoming increasingly reliant on technology. Most of my work these days is done in front of a computer. However, I learned all of it on the fly. Nobody taught me how to write a professional email or even how to search for jobs online, let […]

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Contact Center as a Service

Aspect Software, Intradiem Partner on Contact Center Automation Tool

October 18, 2019 Zachary Comeau Leave a Comment

Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]

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SAP

SAP CEO Bill McDermott To Step Down

October 18, 2019 Zachary Comeau Leave a Comment

German business software as a service giant SAP’s CEO Bill McDermott is stepping down, the company announced last week. McDermott joined the firm in 2002 as head of North America, where he worked to increase the company’s market share on the continent and helping to grow the company into a $156 billion software conglomerate. He […]

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new iphone update fixes security bug, Apple

Apple’s Hong Kong Flub Is Why Silicon Valley Should Avoid Politics

October 17, 2019 Zachary Comeau Leave a Comment

Apple is one of the most powerful companies in the world, boasting a market valuation that has consistently hovered around $1 trillion for most of the month. However, the technology conglomerate still appears to bow to public pressure, even from foreign governments dealing with a public uprising. The company removed a smartphone app from the […]

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contact center as a service

Aspect Software Releases 19th version of Cloud Contact Center as a Service system

October 17, 2019 Zachary Comeau Leave a Comment

Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]

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Netflix

Netflix Is Still the Internet Bandwidth King, but is Losing Ground to Competitors

October 16, 2019 Zachary Comeau Leave a Comment

Video streaming service Netflix still uses nearly 13% of the world’s data, but is showing signs of slipping amid increased competition.

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Red Hat

Red Hat Now Taking Submissions for 2020 Red Hat Certified Professional of the Year

October 16, 2019 Zachary Comeau Leave a Comment

Red Hat has begun accepting submissions for the 14th annual Red Hat Certified Professional of the Year Award. The annual award goes to a current IT professional certified by the open source software company, recognizing their hard work, expertise and ingenuity. The award is also open to holders of a current Red Hat certification or […]

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Yahoo Data Breach

Yahoo is The Latest Company to Offer Cash Settlement for Data Breach

October 15, 2019 Zachary Comeau Leave a Comment

No, that email from Yahoo isn’t fake, and yes, the web services provider could owe you $358 or more as part of a class action settlement. According to the company, hackers obtained Yahoo account user information between 2012 and 2016, including names, email addresses, telephone numbers, birth dates, passwords, and security questions and answers of […]

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