The global SaaS customer relationship management (CRM) market is expected to post an incremental growth of USD 33.15 billion during the period 2019-2023, according to the latest market research report by Technavio. The increasing adoption of SaaS CRM by SMEs will be one of the major drivers in the global market, predicts their report. The […]
At over 175 employees, Brex continues to grow and needed a robust and scalable customer support platform. Lucas Parelius, Director of Customer Experience for Brex, was looking for a solution to fit Brex’s needs for better support management like dashboards for incoming calls and intelligent queue routing along with the ability to pull real-time reports […]
Avaya and Tenfold have partnered to create improved customer conversations by integrating artificial intelligence solutions to amplify leading CRMs like Salesforce, ServiceNow, Microsoft Dynamics, and more.
Nimble, a smart CRM for Office 365 and G Suite, recently revealed Nimble 5.0, a team relationship manager which moves beyond app- or department-specific contact views and “places relationships at the center of every engagement, without high cost or complexity of an enterprise CRM,” Nimble says. “As our customers have adopted Office 365, team sizes […]
When it comes to choosing the right customer relationship management (CRM) technology, SMBs have specific considerations to think about.
Kansas State installed a video wall in the Berney Family Welcome Center that integrates with CRM for wayfinding, analytics, and more.
D-Tools says the Salesforce integration can help streamline operations, standardize processes and improve operating efficiencies.
When it comes to understanding customer data, the trick is in finding the right Customer Relationship Management (CRM) technology that breaks down the data for you.
Two main approaches for enterprise CRM in higher education can be chosen – lifecycle or domain. Which approach works best for your school?
The new applications will help SMBs run marketing campaigns, manage social media, and generate invoices, included with Microsoft 365 Business and Office 365 Business Premium.