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CRM

Salesforce Flow for Industries

Saleforce Expands Automation Product Suite

September 15, 2022 TD Staff Leave a Comment

Salesforce, the San Francisco-based CRM provider, has added Flow for Industries, an expansion of its Flow product suite that utilizes low-code automation for those in financial services, healthcare and manufacturing sectors. The expansion includes products in select Industry Cloud base licenses. Salesforce says the new offering with enable businesses to complete more tasks with fewer […]

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Microsoft Windows 11 Copilot

Microsoft To Launch Viva Sales To Enhance CRM, Selling Experience

June 16, 2022 Zachary Comeau Leave a Comment

Microsoft is launching Viva Sales, which the Redmond, Wash. IT giant calls a new seller tool that combines any customer relationship management (CRM) technology, Microsoft 365 and Teams to provide a streamlined and intelligence selling experience. Microsoft bills the new offering as a way to keep hybrid and remote salespeople productive while navigating between CRMs, […]

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Salesforce Einstein GPT

Salesforce Release Revenue Cloud To Speed Up Buying Process

November 12, 2020 Zachary Comeau Leave a Comment

Salesforce on Thursday launched Revenue Cloud, a new solution designed to give organizations the agility to make the buying process faster and easer while accelerating new revenue streams and improving efficiency. According to Salesforce, Revenue Cloud brings together CPQ and billing, partner relationship management and business-to-business commerce capabilities to help organizations take control of their […]

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global saas CRM market

The Market for Global SaaS Customer Relationship Management (CRM) is Growing

November 15, 2019 TechDecisions Staff Leave a Comment

The global SaaS customer relationship management (CRM) market is expected to post an incremental growth of USD 33.15 billion during the period 2019-2023, according to the latest market research report by Technavio. The increasing adoption of SaaS CRM by SMEs will be one of the major drivers in the global market, predicts their report. The […]

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Customer Support Platform, Brex

Brex Customer Support Platform Keeps Them Scalable

August 19, 2019 TechDecisions Staff Leave a Comment

At over 175 employees, Brex continues to grow and needed a robust and scalable customer support platform. Lucas Parelius, Director of Customer Experience for Brex, was looking for a solution to fit Brex’s needs for better support management like dashboards for incoming calls and intelligent queue routing along with the ability to pull real-time reports […]

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Avaya and Tenfold Partner to Integrate AI into Leading CRMs

August 7, 2019 TechDecisions Staff Leave a Comment

Avaya and Tenfold have partnered to create improved customer conversations by integrating artificial intelligence solutions to amplify leading CRMs like Salesforce, ServiceNow, Microsoft Dynamics, and more.

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Nimble 5.0, smart CRM
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Nimble 5.0 Smart CRM Updates: Office, Azure, and More

June 25, 2019 TechDecisions Staff Leave a Comment

Nimble, a smart CRM for Office 365 and G Suite, recently revealed Nimble 5.0, a team relationship manager which moves beyond app- or department-specific contact views  and “places relationships at the center of every engagement, without high cost or complexity of an enterprise CRM,” Nimble says. “As our customers have adopted Office 365, team sizes […]

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conferencing problems, IT manager, IT Manager evaluate employee, evaluate direct report

The SMB Guide to CRM in 2019

January 28, 2019 John Oechsle Leave a Comment

When it comes to choosing the right customer relationship management (CRM) technology, SMBs have specific considerations to think about.

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Kansas State Video Wall and CRM Integration

September 7, 2018 TechDecisions Staff Leave a Comment

Kansas State installed a video wall in the Berney Family Welcome Center that integrates with CRM for wayfinding, analytics, and more.

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Salesforce Integration Added to D-Tools CRM Capabilities

August 20, 2018 TechDecisions Staff Leave a Comment

D-Tools says the Salesforce integration can help streamline operations, standardize processes and improve operating efficiencies.

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