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Avaya IX Contact Center Solutions Now Integrate with Google Cloud Contact Center AI

The now-globally available Avaya IX Google Cloud Contact Center AI integration demonstrates enhanced customer experience, according to the company.

November 19, 2019 TechDecisions Staff Leave a Comment

Avaya announces that key Google Cloud Contact Center (CC) AI capabilities are now integrated with Avaya IX Contact Center solutions and are now available globally. “The combination of Avaya AI conversation services and Google Cloud CC AI are providing a better experience for clients by seamlessly blending automated and assisted experiences throughout a customer’s interaction […]

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Virtual Reality

What is Virtual Reality’s Place in the Digital Age?

Virtual reality can — and should — become a more mainstream technology in this digital age, but it's success has been spotty.

November 19, 2019 Zachary Comeau Leave a Comment

The technology industry has a real opportunity to seize emerging technologies and apply their expertise to create truly immersive experiences for the world. One of those technologies is virtual reality, which sounds really cool on paper, but hasn’t quite panned out to be the cutting-edge technology we all thought it would be. As integrators and […]

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Digital Signage, Digital Signage technology

Join the Connected World with Digital Signage Technology

Digital signage and engaging content will help your organization connect more with the digital world, impress customers and replace static advertising.

November 19, 2019 Zachary Comeau Leave a Comment

Digital signage technology could —and should —replace most static advertising and messaging for most organizations as the world becomes increasingly digital and connected. “I think messaging has to go digital and dynamic,” said Jeff Irvin, principal at California-based integration firm Spinitar. “That’s largely led by devices.” Most of the developed world is obsessed with technology […]

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AWS Verizon 5G

Amazon To Challenge $10B Cloud Contract Award to Microsoft

Amazon Web Services says it will fight the Pentagon's decision to award the $10B JEDI cloud contract to Microsoft, citing clear biases and politics.

November 15, 2019 Zachary Comeau Leave a Comment

Tech giant Amazon has filed paperwork to protest the U.S. government’s decision to overlook the company’s cloud computing service and award a $10 billion cloud contract to Microsoft, according to multiple reports. First reported by the Federal Times, a source inside the company confirmed that paperwork was filed last Friday with the U.S. Court of […]

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global saas CRM market

The Market for Global SaaS Customer Relationship Management (CRM) is Growing

Technavio research says the global SaaS customer relationship management - CRM market - will grow 33.15 billion between 2019-2023.

November 15, 2019 TechDecisions Staff Leave a Comment

The global SaaS customer relationship management (CRM) market is expected to post an incremental growth of USD 33.15 billion during the period 2019-2023, according to the latest market research report by Technavio. The increasing adoption of SaaS CRM by SMEs will be one of the major drivers in the global market, predicts their report. The […]

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Epson BrightLink

Epson Announces Two New BrightLink Projectors

Epson's new BrightLink projectors sport new capabilities, including a 120-inch, 16:9 display and split-screen functionality.

November 15, 2019 Zachary Comeau Leave a Comment

Projector manufacturer Epson announced Thursday two new 3LCD BrightLink interactive laser displays each providing 5,000 lumens of color and white brightness. The BrightLink 1485Fi is now available, and the BrightLink 1480Fi will be available in March 2020. According to Epson, both displays are virtually maintenance free and offer 20,000 hours of laser light source without […]

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Curiosity Lab Partners with U.S.-Taiwan Business Group

Curiosity Lab has announced a new partnership with a U.S.-Taiwain business group to give Taiwanese companies acceess to smart tech incubator space.

November 13, 2019 Zachary Comeau Leave a Comment

Curiosity Lab, a smart city and intelligent mobility laboratory near Atlanta, is partnering with the Taiwan-USA Industrial Cooperation Promotion Office to foster new smart technologies. Through the partnership, Curiosity Lab at Peachtree Corners, Georgia will provide opportunities for Taiwanese companies to establish operations in the city and leverage the lab’s infrastructure and service to test […]

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