It is common that when an IP-enabled device fails or is “frozen”, the user has to manually power cycle or reboot the device to resume normal operations. When you are just doing this manually, there are significant impacts to your business that arise when the network goes down. These could include lost business reputation, lost […]
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on their promises. Join Joy Su, Senior Director at Freshworks and […]
James Carder, CSO at cybersecurity provider LogRhythm, joins the podcast to talk about recent ransomware attacks against critical infrastructure.
Iain Urquhart, Barco’s senior vice president for the Americas, joins the podcast to talk about how the company is embracing hybrid work.
Promised to be the cure to most IT service management (ITSM) problems, the self-service portal was supposed to deliver “better, faster, cheaper” IT service delivery and support to employees and beyond. However, many IT self-service portals have failed to deliver on this promise. Recent and historical data shows us that issues with employee adoption and […]
COVID-19 has turned much of our lives upside down. At over one year into the pandemic, many of us are still working from home, which has been the biggest change of them all. Going from a structure routine and in-person offices to chaotic home offices nestled into the corner of our living rooms, there has […]
MJ Shoer, SVP and executive director of the CompTIA ISAO, joins the podcast to discuss the recently disclosed vulnerabilities in Microsoft Exchange Server.
James Stranger, chief technology evangelist at CompTIA, joins the podcast to talk about how and why cybersecurity training needs to change.
Chris Perrotti, CP and chief to staff to CEO at LogMeIn, joins the podcast to talk about how videoconferencing is helping organizations embrace remote work.
Adam Schmidt, the EVP of sales, marketing and pro services at LED video wall company Planar, joins the podcast to talk about the Planar EverCare Lifetime Limited Warranty.
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