Technology researchers from Gartner say conversational artificial intelligence will reduce contact center agent labor costs by $80 billion in 2026, with AI end-user spending to reach nearly $2 billion this year. There are currently about 17 million contact center agents worldwide today, but organizations are facing agent staff shortages and declining economic environments that are […]
It seems like there are more acronyms, labels and methods for bolstering security than ever before – and making sense of them all is proving to be just as complex as the infrastructure they’re meant to secure. One widely embraced term, zero-trust architecture (ZTA), calls for continually vetting users as they access different applications and […]
VMware has announced several new products and innovations during its VMware Explore 2022 event this week, including new offerings to help customers navigate multi-cloud environments, advanced automation to ease hybrid work implementations, cloud and edge infrastructure and much more. New products announced during the show include vSphere 8, VMware vSAN 8, VMware Cloud Foundation+, VMware […]
Unified communications and collaboration hardware manufacturer Neat says its devices now deliver Direct Guest Join, which allows users to connect to Zoom and Webex meetings on Neat devices deployed as Microsoft Teams Rooms, or join Teams meetings on Neat devices deployed as Zoom Rooms. This move taps into the growing interoperability movement as major videoconferencing […]
Audinate, the Australia-headquartered developer of the Dante AV-over-IP solution, announced the immediate availability of Dante Domain Manager v1.4. It offers support for Dante-enabled video products such as PTZ cameras, HDMI encoders and decoders, and the Dante Studio suite of video tools. With Dante Domain Manager, AV-over-IP systems get IT-level monitoring, security and control, the company […]
XTEN-AV, an AI-powered, cloud-based AV design software, is now patented by the United States Patent and Trademark Office. The patent number is US 11,379,193 B2. This marks a recognition of the technology behind the audiovisual software. According to a statement from Union City, Calif.-based XTEN-AV, it is the only AV design-and-documentation software with a utility […]
Microsoft says it has uncovered a tactic used by Russia-aligned threat actors that is used to maintain persistence access to compromised environments after leveraging an Active Directory Federation Services (AD FS) server. In a lengthy blog post, Microsoft details how NOBELIUM—the codename attached to the same threat group that leveraged the SolarWinds Orion platform and […]
Sponsored Content Marshall Furniture, the Illinois-based manufacturer of custom presentation technology furniture, prides itself on being able to meet any customers’ needs, providing quality craftmanship and quick service to help its customers transform rooms into technology-enabled spaces. That is exactly what the company has done for several years for the technologists and educational staff at Mt. San […]
AdventHealth, one of the largest non-profit health providers in the United States was looking for looking for an interactive display solution that was light, compact and critically, under 4 inches in mounted depth to meet with space restriction legislation. Working with the Vernon Hills, Ill.-based IT solutions provider CDW, AdventHealth found the ideal solution: the […]
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has released a new guide that outlines the actions critical infrastructure stakeholders should take now to prepare for their future migration to the post-quantum cryptographic standard that the National Institute of Standards and Technology (NIST) will publish in 2024. In the guide, CISA says both the public […]
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