• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Resources
  • Podcasts
  • Subscribe
  • Project of the Week
  • About Us
    SEARCH
Compliance, News, Unified Communications

Verint Launches Engagement Data Management, Zoom Integration

Verint has launched a new native Zoom integration with its Engagement Data Management solution to help understand customer engagement.

August 11, 2022 Zachary Comeau Leave a Comment

Zoom Anthropic Claude AI Zoom IQ
Sundry Photography/stock.adobe.com

Customer engagement software company Verint has launched a new native integration with Zoom as part of its cloud platform for Zoom Meetings and Zoom Phone interactions with its Engagement Data Management solution.

According to Verint, the integration will provide a quick and straightforward way of consolidating recorded Zoom interactions with customer interaction and feedback data from other sources.

With the integration, Verint’s EDM solution will store and harmonize data alongside interaction and experience from other corporate systems to increase the efficiency and decrease and expense of separately transforming and combining from diverse data silos, the company says.

Verint EDM also gives organizations additional depth and enrichment to understand customer engagement and generates intelligence to manage compliance and improve business operations, the company says.

“Verint’s native EDM integration with the Zoom platform means that Verint customers can instantly include recorded data into their analysis of customer engagements,” said David Singer, Verint’s vice president of go-to-market strategy. “All of that data ultimately contributes to an organization’s approach to total quality by creating a more comprehensive understanding of customer interactions across all engagement channels in order to make more effective business decisions and ensure compliance.”

The launch of Verint EDM’s integration with Zoom follows the company’s April launch of compliance recording integration with the videoconferencing software provider designed to help heavily regulated businesses capture, retain analyze and retrieve communications from Zoom Phone and Zoom Meetings.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our digital newsletters!

Tagged With: Verint, Zoom

Related Content:

  • data breach Nearly 900 Schools Impacted by National Student Clearinghouse…
  • Rearview shot of two young designers giving each other a fist bump in an office, on display is Crestron desk scheduling device Crestron Introduces Desk Q and Desk Touch Scheduling…
  • CI SSI cover Commercial Integrator and Security Sales & Integration Magazines…
  • cyber-attack-skull Spike in Cyberattacks Exposes Vulnerabilities in University Security…

Free downloadable guide you may like:

  • Workplace Collaboration Tools for Corporate SpacesWorkplace Collaboration Tools for Corporate Spaces

    From lobbies and shared spaces to conference rooms and multipurpose facilities, you need high-performing AV technology to effectively share information. From the initial design and evaluation process through installation, you need the most reliable and high-quality display and image processing products possible. This new download, “Workplace Collaboration Tools for Corporate Spaces,” provides examples of successful […]

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Get the FREE Tech Decisions eNewsletter

Sign up Today!

Latest Downloads

Download TechDecisions' Blueprint Series report on Security Awareness now!
Blueprint Series: Why Your Security Awareness Program is Probably Falling Short

Learn about the evolution of phishing attacks and best practices for security awareness programs to ensure your organization is properly prepared t...

Workplace Collaboration Tools for Corporate Spaces
Workplace Collaboration Tools for Corporate Spaces

From lobbies and shared spaces to conference rooms and multipurpose facilities, you need high-performing AV technology to effectively share informa...

ChatGPT, generative AI, enterprise, workplace
Blueprint Series: ChatGPT and Generative AI in the Workplace

This latest release of the TechDecisions Blueprint Series explores the new phenomenon of tools such as ChatGPT and how IT leaders should go about d...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!
Sharp Microsoft Collaboration HQ Logo

Learn More About the
Windows Collaboration Display

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

AV-iQ

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Subscribe to the Newsletter
  • Contact Us
  • Advertise with Us
  • Comment Guidelines
  • RSS Feeds
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!
Emerald Logo
ABOUTCAREERSAUTHORIZED SERVICE PROVIDERSDO NOT SELL MY PERSONAL INFORMATIONTERMS OF USEPRIVACY POLICY

© 2023 Emerald X, LLC. All rights reserved.