Videoconferencing giant Zoom announced it is acquiring Solvvy, the Burlingame, Calif.-based platform provider of conversational AI and customer support to expand its contact center offerings and offer elevated customer service experiences to global enterprises. According to the companies, the duo will work quickly to capitalize on new opportunities in Zoom’s Contact Center and customer support. […]
Videoconferencing provider Lifesize has launched Lifesize Connect Plus+, a new Device Software Subscription (DSS) feature for its 4K Lifesize Cloud Room hardware that introduces new interoperability to enable users to use the Lifesize hardware to connect to Zoom or Microsoft Teams. According to the company, Lifesize Connect Plus+ builds on to Lifesize Connect to provide […]
Verint has announced a new compliance recording integration with videoconferencing giant Zoom to help heavily regulated businesses capture, retain, analyze and retrieve communications from Zoom platforms. Through the integration with Zoom, the Melville, N.Y.-based provider of customer engagement solutions will capture voice calling, video meetings and screen sharing data from Zoom Phone and Zoom Meetings. […]
If you’re a college student, professor, a teen just learning to hack into everyday things , or a Zoom user who just “noticed something weird,” there’s an opportunity to join an ethical hacker community. Videoconferencing giant Zoom has invested in a global team of security researchers via a private bug bounty program on HackerOne’s platform. […]
Otter.ai, the intelligence transcription service that has aligned itself with collaboration platforms to provide interactive notes of meetings, now includes new features including a more centralized home feed, automatic outlines, actionable workflow tools and one-click screen captures. The Mountain View, Calif. company announced the updates Tuesday, calling it the new Otter, with iOS and Android […]
Communication has long been a pain point at the Monterey, Calif. Monterey Bay Aquarium, with more than 530 dropped calls on the first day tickets became available as the aquarium reopened to the public during the pandemic. It was clear that the aquarium’s legacy phone system was simply not going to cut it any longer. […]
Video device manufacturer DTEN has released DTEN Mate, a new controller for Zoom Rooms designed to work with any existing room hardware. According to the San Jose, Calif.-based DTEN, users can start a meeting, share a screen and control the camera and more via the wireless device’s 10.1-inch LED display with high capacitive touchscreen. The […]
Zoom has announced a range of new features and improvements, including a new Zoom Room controller interface, new capabilities in Zoom Events, interpretation enhancements, developer tools, certified hardware and more. In a blog Tuesday, Zoom announced updates to the Zoom platform, including its recently announced new user interface for Zoom Rooms Devices designed to provide […]
Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution the company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video Engagement Center. According to Zoom, the new offering combines unified communications and contact center capabilities with the usability of the Zoom platform with customer […]
Attackers are now seizing the opportunity to spoof Zoom meeting invites. About 10,000 mailboxes have been hit with the socially engineered emails, according to cybersecurity company Armorblox. The social engineered attacks are designed to look like a legitimate email from Zoom mimicking existing business workflows. Attackers will use the Zoom email address, “Zoom Communications” and […]
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