As AI chatbots take center stage due to ChatGPT, Zoom is releasing Zoom Virtual Agent, a new intelligent conversational AI and chatbot solution designed to instantly resolve issues for customers. The videoconferencing and collaboration giant wants Zoom Virtual Agent to transform the way businesses assist their customers and employees, helping them to deliver faster web […]
Editor’s note: There is a lot going on in the world of IT, from emerging technologies to digital transformation and new cybersecurity threats. However, we can’t possibly cover it all, so we’ll bring you This Week in IT, a curated summary of IT and enterprise technology news stories each week. Microsoft to cut 10,000 jobs Microsoft […]
Zoom is beginning 2023 with several new features and partnerships designed to enhance meetings on the platform, including avatars, meeting templates, new chat features and curated apps from the company’s App Marketplace. In two blog posts this week, the company detailed four new features and new Zoom-curated Essential Apps, both of which are designed to […]
22Miles announced it has teamed up with Zoom Video Communications, Inc. to bring the 22Miles Space Booking Marketplace listing. This effort thus reflects 22Miles’ ongoing commitment to supporting end-to-end user journeys that unify and streamline experiences, simplify programming and maximize efficiency for modern enterprises. 22Miles is, of course, the Milpitas, Calif.-based company in visual communications […]
Zoom Video Communications, Inc., granted official hardware certification to AVer Information Inc. USA’s VB342 Pro 4K PTZ Video Bar. AVer is, of course, a provider of education technology and video collaboration solutions. Meanwhile, Zoom is an industry-leading video communications provider. Zoom utilizes third-party labs, internal testing and tests against rigorous specifications. Once a product passes […]
Video communications giant Zoom and digital workflow platform ServiceNow are expanding their partnership by adding new integrations designed to optimize the employee and service experience. According to the companies, the offerings are designed to create new communications, collaboration and service delivery solutions designed to improve employee and customer experiences by creating out-of-the-box automations and embedded […]
Recognizing that distributed work expands organizations’ attack surface, Zoom is introducing new features designed to help customers communicate securely, including a new end-to-end encrypted feature for Zoom Mail Service, advanced encryption for voicemail and an auto-update feature. The company announced the incoming launch of Zoom Mail and Calendar that will allow users to access existing […]
Zoom has announced several new innovations coming to the collaboration giant’s platform, including Zoom Mail and Calendar Clients, a new virtual co-working space, a virtual agent, and new integrations across the Zoom One offering. The announcements come during Zoomtopia 2022, the San Jose, Calif.-based company’s hybrid event powered by Zoom Events, the company’s virtual event […]
Cybersecurity firm Palo Alto Networks and videoconferencing giant Zoom are launching joint solutions designed to bring a better and more secure hybrid work experience to their mutual customers. Announced during Zoom’s annual Zoomtopia event, the companies will integrate Palo Alto Networks’ Autonomous Digital Experience Management (ADEM) solution with Zoom’s Quality of Service Subscription (QSS) to […]
Every company is working to find a hybrid work solution, which means productivity tools are no longer a “nice-to-have” but a “must-have.” Shockingly, most organizations just deployed something in haste to adapt to work during the pandemic. Using disparate tools that don’t fit into long-term plans, most companies don’t have a way to monitor, update, […]
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