Evaluating Direct Reports as an IT Manager
If you’re new to a management role in your IT department, eventually the time will come to evaluate those on your team. Here are some tips for how to properly set goals and measure them.
Management
How to be a Leader…On Zoom Chats
Understanding how to be a leader at your company, org, or department is difficult enough without learning to adjust to this new Zoom call business world. Nonetheless, there are things you can do while on camera to effectively lead meetings that don’t directly translate if you’re confident in the physical meeting room. A session at […]
Which Employees Should You Bring Back First? Benefits of User Experience Management Software
While COVID-19 numbers rise again, there are still many regions of the country where businesses are intent on either getting their operations back on track now, or at least planning for a safe reopening in the future. Some are using tools like user experience management software to do so. One idea for getting back to […]
Overcoming IT Hiring Challenges and Finding the Right People
We often write about how technology can solve your organization’s needs — indeed, that’s one of the key points of MyTechDecisions. But ask any manager you’ve ever respected about hiring, and they’re bound to tell you that a company or organization’s most important resource is its people. So how do decision makers ensure they’re hiring […]
These Personal Habits of Quarantined Employees will Keep Them Happy & Healthy
Maintaining positive communication and mental health during quarantine is harder than ever considering COVID-19 has scattered the workforce from their usual congregation points. Now more than ever, managers have to pay attention to employee wellness and productivity — and technology plays a huge role in those areas. Mental health in quarantine “Social distancing” is a […]
Nemesysco Voice Analytics Can Help Employee Wellness Monitoring Efforts
Nemesysco, a provider of voice analytics technologies and solutions for emotion detection, today announced that the company has been experiencing significantly increased traction for applying its voice analytics technology for remote employee wellness monitoring since the outbreak of the Coronavirus. In recent weeks, millions of employees around the world have been forced to work from […]
Leadership Isn’t for Cowards: Being a Better Leader for Your Business or Org
“Where in your life is there too much push, and not enough attraction?” asks Mike Staver, author of Leadership Isn’t for Cowards and NSCA BLC keynote speaker. “Successful leaders create an environment that attracts people to them. Not have to push so hard to get it. And yet every person in this room, including me, […]
Plan Ahead of COVID with These Office Comfort ‘Hacks’
Although it may sound privileged to say this in the midst of a disaster like COVID: this public health crisis won’t last forever. We will be heading back to the office at some point. And while we’ve already shared some great ways to keep comfortable and professional while working from home, a wise employer will be thinking […]
Brex Customer Support Platform Keeps Them Scalable
At over 175 employees, Brex continues to grow and needed a robust and scalable customer support platform. Lucas Parelius, Director of Customer Experience for Brex, was looking for a solution to fit Brex’s needs for better support management like dashboards for incoming calls and intelligent queue routing along with the ability to pull real-time reports […]
Aspect Via, a Contact Center Workforce Management Solution, Now Supports Microsoft Azure
Aspect Software announces support of Microsoft Azure for its Aspect Via Platform, a cloud solution for contact center workforce management. The update was initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services and is now designed to offer deployment options for Aspect customers who require a choice in Cloud Services. […]
