“Where in your life is there too much push, and not enough attraction?” asks Mike Staver, author of Leadership Isn’t for Cowards and NSCA BLC keynote speaker. “Successful leaders create an environment that attracts people to them. Not have to push so hard to get it. And yet every person in this room, including me, […]
Although it may sound privileged to say this in the midst of a disaster like COVID: this public health crisis won’t last forever. We will be heading back to the office at some point. And while we’ve already shared some great ways to keep comfortable and professional while working from home, a wise employer will be thinking […]
There’s been a lot written about how you need to know your audience in order to communicate effectively with them, and this is especially true with a targeted medium like digital signage. If you show messages your audience doesn’t care about, that aren’t relevant to them, they’ll simply stop looking at your screens. After all, […]
At over 175 employees, Brex continues to grow and needed a robust and scalable customer support platform. Lucas Parelius, Director of Customer Experience for Brex, was looking for a solution to fit Brex’s needs for better support management like dashboards for incoming calls and intelligent queue routing along with the ability to pull real-time reports […]
Aspect Software announces support of Microsoft Azure for its Aspect Via Platform, a cloud solution for contact center workforce management. The update was initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services and is now designed to offer deployment options for Aspect customers who require a choice in Cloud Services. […]
No technology available is good enough to work without the employees being on board. With such a multigenerational representation in most companies, here are some tips to get everyone on board with new technology.
It’s a great practice to ensure that when you are hiring new employees, those prospectives are a fit for the company culture. Same goes for the potential employee with the reverse culture interview.