At over 175 employees, Brex continues to grow and needed a robust and scalable customer support platform. Lucas Parelius, Director of Customer Experience for Brex, was looking for a solution to fit Brex’s needs for better support management like dashboards for incoming calls and intelligent queue routing along with the ability to pull real-time reports […]
Aspect Software announces support of Microsoft Azure for its Aspect Via Platform, a cloud solution for contact center workforce management. The update was initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services and is now designed to offer deployment options for Aspect customers who require a choice in Cloud Services. […]
No technology available is good enough to work without the employees being on board. With such a multigenerational representation in most companies, here are some tips to get everyone on board with new technology.
It’s a great practice to ensure that when you are hiring new employees, those prospectives are a fit for the company culture. Same goes for the potential employee with the reverse culture interview.