Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]
Blue Planet, a division of Ciena, announces a new intelligent inventory automation solution that gives service providers a unified view of network and service inventory, helping to eliminate costly and tedious manual processes, according to the company. The new Blue Planet INS solution reduces order-to-service fallout by up to 40% and speeds up the trouble-to-resolve process by […]
Stillo Construction is a family-owned and operated company specializing in stucco repair and remodeling and other related services. Stillo runs multiple projects concurrently and utilizes various implementation teams. Their clients are located nationwide and internationally. They used to manage their work and projects using emails, Excel spreadsheets, paper forms, and manual processes, and the implementation teams […]
Researchers can submit proposals that demonstrate ideas to advance automation technology in a variety of fields.
According to Forrester’s report, Forrester Wave: Infrastructure Automation Platforms, Q3 2019, Red Hat has been named a leader in infrastructure automation platforms.
Amazon Web Services customers will not be able to better build, secure, and managed data lakes with the general availability of AWS Lake Formation.
SOHO Realty is a full-service boutique real estate brokerage. The agency is focused on helping its clients, who are mostly first-time buyers, achieve their real estate goals. Its sales agents work with buyers and sellers in the Houston and Atlanta markets. Selling or purchasing a home is no simple process. It involves countless forms, documents […]
Researchers explain why manufacturing is getting conquered by robotics, and what that means for humans jobs ten years down the road.
Even though automation threatens to take jobs away from workers, especially in manufacturing, jobs that humans can do are growing simultaneously.
A report from Oxford Economics highlights a new wave of automation that could disproportionately hurt lower-income families.