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Search Results: microsoft

Slack Workflow Builder

Slack Launches Workflow Builder For Collaborative Businesses

Slack Workflow Builder allows users to standardize how requests are collected, report outages in real time and get new team members up to speed.

October 21, 2019 Zachary Comeau Leave a Comment

Workplace messaging giant Slack has rolled out Workflow Builder, a new workplace tool that allows businesses to create customized workflows that automate routine functions directly in the company’s software. The new tool allows users to standardize how requests are collected, report outages in real time and get new team members up to speed, the company […]

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Contact Center as a Service

Aspect Software, Intradiem Partner on Contact Center Automation Tool

Partnership combines two leading workforce technologies to service Aspect's customers in the world's largest call centers.

October 18, 2019 Zachary Comeau Leave a Comment

Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]

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Ingram Micro, BitTitanFeatured Video Play Icon

BitTitan and Ingram Micro Provide Enhanced Cloud-Migration Services

Exclusive global offer from BitTitan and Ingram Micro enables those company's partners to meet growing cloud-migration demands.

October 18, 2019 TechDecisions Staff Leave a Comment

BitTitan, the developer of MigrationWiz managed services automation, today announced it is enhancing its longstanding relationship with Ingram Micro, distributor of technology and cloud services, by launching an exclusive global partner offer to accelerate cloud adoption for partner customers. With the new offer, qualified Ingram Micro partners can receive free User Migration Bundle licenses for three upcoming migration projects for a […]

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contact center as a service

Aspect Software Releases 19th version of Cloud Contact Center as a Service system

Aspect has released Aspect Via 19, a new Contact Center as a Service platform with new features like real-time analytics and alarms.

October 17, 2019 Zachary Comeau Leave a Comment

Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]

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Syncfusion Bold BI

Syncfusion Bold BI Releases On-Premise and Embedded Versions of Bold BI

New version of Syncfusion Bold BI offers more security capabilities and more convenience for dashboard solutions, says company.

October 4, 2019 TechDecisions Staff Leave a Comment

Syncfusion, Inc., provider of Bold BI, a cloud-based business intelligence solution, announces the release of the on-premise and embedded versions of its Bold BI dashboard platform. This latest update follows closely on the heels of the recent launch of the Syncfusion Bold BI cloud solution, which allows business analysts and other users to create dashboards […]

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remote connectivity hacking

Tips for Avoiding Remote Connectivity Hacking

Remote connectivity hacking can be trickier to spot as scams are becoming more advanced. Here's how to address them at your organization.

October 3, 2019 Finn Faldi Leave a Comment

For the better part of the past decade, online tech support scams have been on the rise as hackers find new ways to trick consumers into providing remote access to their computers in order to steal information. This tried-and-true remote connectivity hacking scam today relies on sophisticated social engineering fueled with detailed information on the […]

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Avocor

Why Western Union Headquarters Uses an Avocor Videoconferencing System

An Avocor videoconferencing solution helps Western Union -- a huge money moving corporation -- keep collaboration simple at their HQ.

September 30, 2019 Jonathan Blackwood Leave a Comment

Today, from small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union is helping move money – helping grow economies and realize a better world. Operating in more than 200 countries across the globe, Western Union is a global leader in cross-border, cross-currency […]

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Natural Language Processing, AI Language Research Consortium

Facebook Steps into the World of Natural Language Processing with ‘AI Language Research Consortium’

AI Language Research Consortium is the latest effort for Natural Language Processing funding -- and Facebook is at the helm.

September 24, 2019 Adam Forziati Leave a Comment

Earlier this year, Facebook put out a call for research proposals centered around natural language processing, or the study of linguistics and AI regarding computer language. Now, it announces which proposals won, and it seems as though the scope of the project is wider than previously thought: the social media platform has found the AI […]

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