SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group, has published its 2019 Enterprise Resource Planning Emotional Footprint Awards naming the following four champions:
- Oracle ERP Cloud
- Acumatica Cloud ERP
- Microsoft Dynamics 365 for Finance and Operations
- Oracle PeopleSoft
Software users said that in their experience, Oracle ERP Cloud is number one in providing satisfaction in security. Oracle ERP Cloud was rated high for its security features’ ability to protect, as opposed to frustrate, with a net promoter score of +97%, one of the reasons this vendor made it to the number one position.
According to software users, Acumatica Cloud ERP received a net-promoter score of +89% for showing respect. While it wasn’t the highest score in the “disrespectful vs. respectful” survey result, this vendor has received strong positive emotional scores in many areas, resulting in their championship number-two spot.
Software users felt that Microsoft Dynamics 365 for Finance and Operations supported their need to innovate, with a net-promoter score of +79%, earning them championship placement at number three.
Oracle PeopleSoft takes the number four spot, shining brightly in reliability, according to software users, with a net-promoter score of +81%.
In Enterprise Resource Planning, it is particularly useful to understand how software users feel about their vendors assisting them with innovation and enhancing performance.
As Robert Fayle, research director, applications, at Info-Tech Research Group said, “With the increasing adoption of SaaS for ERP, we are seeing a growing interest in integration of third-party products. The era of the comprehensive ERP is coming to an end as companies start connecting products to produce a custom solution.”
Emotional Footprint Diamond and Emotional Footprint Awards
“The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.” — company press release.