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Unified Communications

Unified Communications is often associated with collaboration. Learn about the technology your organization uses to communicate – phone, video, email, messaging, and more – and pulling those technologies into a shared system.

Popular Tags within: Unified Communications

Artificial Intelligence Videoconferencing Hybrid Work ChatGPT Cisco AI UCC Generative AI Google Meet AVI-SPL
LastPass HP

LastPass Free On New HP Convertible Laptop

November 18, 2019 Zachary Comeau Leave a Comment

Software and cloud-based remote connectivity firm LogMeIn announced last week that HP will offer access to its password management solution, LastPass, to select customers who purchase the device manufacturer’s new Spectre x360 13 convertible laptop. HP customers using the company’s newest tablet-laptop combination can access a free LastPass account via a Windows Start Tile. According […]

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NTT Predictions, Phygital

NTT Predictions: Look out for Smart Technology, ‘Phygital’ Spaces in 2020

November 18, 2019 Zachary Comeau Leave a Comment

Technology will take huge steps forward in 2020 as the world will become completely connected with autonomous environments, intelligent cities, “phygital” spaces, and healthcare technology changing the way we live our lives. Global service provider NTT Ltd. last week released its “Future Disrupted” predictions for the upcoming year that will finally see data, automation and […]

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AWS Verizon 5G

Amazon To Challenge $10B Cloud Contract Award to Microsoft

November 15, 2019 Zachary Comeau Leave a Comment

Tech giant Amazon has filed paperwork to protest the U.S. government’s decision to overlook the company’s cloud computing service and award a $10 billion cloud contract to Microsoft, according to multiple reports. First reported by the Federal Times, a source inside the company confirmed that paperwork was filed last Friday with the U.S. Court of […]

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Microsoft Teams

Microsoft Teams To Be Interopable with Cisco, Zoom

November 12, 2019 Zachary Comeau Leave a Comment

Tech giants Microsoft, Cisco and Zoom are furthering their partnership to improve network connectivity to cloud-based applications and interoperability that enables Cisco’s Webex video devices and Zoom video conferencing users to connect to Microsoft Teams meeting services. Cisco said Webex will introduce an interop solution that will be certified as a Microsoft Cloud Video Interop […]

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Fuze Gong Integration

Fuze Announces Integration With AI-based Sales Platform Gong

October 30, 2019 Zachary Comeau Leave a Comment

Cloud communications platform provider Fuze has announced an integration with artificial intelligence platform Gong that will enable customers to apply machine learning technology to Fuze calls. The integration is intended to allow Fuze users to use Gong’s revenue intelligence to make informed decisions when it comes to sales calls and improve overall workforce communications, Fuze […]

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Contact Center as a Service

Aspect Software, Intradiem Partner on Contact Center Automation Tool

October 18, 2019 Zachary Comeau Leave a Comment

Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]

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SAP

SAP CEO Bill McDermott To Step Down

October 18, 2019 Zachary Comeau Leave a Comment

German business software as a service giant SAP’s CEO Bill McDermott is stepping down, the company announced last week. McDermott joined the firm in 2002 as head of North America, where he worked to increase the company’s market share on the continent and helping to grow the company into a $156 billion software conglomerate. He […]

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contact center as a service

Aspect Software Releases 19th version of Cloud Contact Center as a Service system

October 17, 2019 Zachary Comeau Leave a Comment

Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]

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Zoom Rooms hardware, Samsung Zoom Rooms Kit
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Samsung and Zoom Team up to Deliver Integrated Zoom Rooms Hardware

October 16, 2019 TechDecisions Staff Leave a Comment

Samsung SDS announces that it has teamed up with Zoom to create a fully integrated Zoom Rooms hardware solution. In collaboration with Samsung SDS, Zoom will offer its Zoom Rooms customers a hardware bundle that provides a “seamless Zoom Rooms user experience,” the companies say. Samsung SDS plans to offer a “Samsung Zoom Rooms Kit” […]

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Microsoft Azure

Avaya’s Contact Center Solutions Will Soon Be Available on Microsoft Azure

October 15, 2019 Zachary Comeau Leave a Comment

Business communications firm Avaya and tech giant Microsoft have teamed up to offer Avaya’s contact center as a service platform on Azure. Avaya’s IX-CC platform will be hosted on in Microsoft’s cloud data centers in Abu Dhabi and Dubai, with the service being introduced initially in the Arab Gulf region and expanded to other global […]

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