Software and cloud-based remote connectivity firm LogMeIn announced last week that HP will offer access to its password management solution, LastPass, to select customers who purchase the device manufacturer’s new Spectre x360 13 convertible laptop. HP customers using the company’s newest tablet-laptop combination can access a free LastPass account via a Windows Start Tile. According […]
Technology will take huge steps forward in 2020 as the world will become completely connected with autonomous environments, intelligent cities, “phygital” spaces, and healthcare technology changing the way we live our lives. Global service provider NTT Ltd. last week released its “Future Disrupted” predictions for the upcoming year that will finally see data, automation and […]
Tech giant Amazon has filed paperwork to protest the U.S. government’s decision to overlook the company’s cloud computing service and award a $10 billion cloud contract to Microsoft, according to multiple reports. First reported by the Federal Times, a source inside the company confirmed that paperwork was filed last Friday with the U.S. Court of […]
Tech giants Microsoft, Cisco and Zoom are furthering their partnership to improve network connectivity to cloud-based applications and interoperability that enables Cisco’s Webex video devices and Zoom video conferencing users to connect to Microsoft Teams meeting services. Cisco said Webex will introduce an interop solution that will be certified as a Microsoft Cloud Video Interop […]
Cloud communications platform provider Fuze has announced an integration with artificial intelligence platform Gong that will enable customers to apply machine learning technology to Fuze calls. The integration is intended to allow Fuze users to use Gong’s revenue intelligence to make informed decisions when it comes to sales calls and improve overall workforce communications, Fuze […]
Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]
German business software as a service giant SAP’s CEO Bill McDermott is stepping down, the company announced last week. McDermott joined the firm in 2002 as head of North America, where he worked to increase the company’s market share on the continent and helping to grow the company into a $156 billion software conglomerate. He […]
Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]
Samsung SDS announces that it has teamed up with Zoom to create a fully integrated Zoom Rooms hardware solution. In collaboration with Samsung SDS, Zoom will offer its Zoom Rooms customers a hardware bundle that provides a “seamless Zoom Rooms user experience,” the companies say. Samsung SDS plans to offer a “Samsung Zoom Rooms Kit” […]
Business communications firm Avaya and tech giant Microsoft have teamed up to offer Avaya’s contact center as a service platform on Azure. Avaya’s IX-CC platform will be hosted on in Microsoft’s cloud data centers in Abu Dhabi and Dubai, with the service being introduced initially in the Arab Gulf region and expanded to other global […]
FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets
View all Guides
Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.
Enter Today!