Intelligent cloud communication and collaboration platform company Dialpad has announced its acquisition of Koopid, an AI-driven platform for omnichannel customer experience, which will bring omnichannel support, chat, message, self-service and social media to its contact center platform. According to the company, Koopid will integrate with Dialpad Voice Intelligence to optimize customer experience through digital management […]
Based on millions of aggregated and anonymous data points, Cisco’s first Hybrid Work Index reaffirms that flexibility and wellness are key drivers for hybrid work, and employees will consider leaving an employer if working remotely isn’t at least an option. Specifically, 64% of employees of Cisco’s customers agree that a remote work option directly affects […]
The U.S. Supreme Court has ruled that Google’s use of more than 11,000 lines of code copied from Oracle’s Java program to create the Android operating system constitutes fair use. Experts have said a ruling in favor of Google could open the door to more cooperation and information sharing in the tech industry and accelerate […]
HID Global says the American School of Guatemala (ASG) has chosen its Seos credential technology to improve security for students and parents and enable staff to issue and manage access credentials. ASG, a private K-12 college preparatory school in Guatemala City, partnered with local security integrator Grupo RQM and HID to replace its legacy system, […]
Microsoft is again adding to the video features of its flagship unified communications and collaboration platform Teams with dynamic view designed to give users more control over how they see shared content and other meeting participants. According to a Microsoft 365 roadmap, dynamic view in Teams is currently in development and is scheduled to be […]
California’s San Bernardino City Unified School District will install 3,700 Carrier OptiClean Dual-Mode Air Scrubber & Negative Air Machines to purify the air in classrooms across its 72 schools. The OptiClean units will help to improve indoor air quality for the district, as its more than 60,000 students, teachers and staff return to campuses. This announcement comes on […]
Identity solutions provider HID Global introduces the HID FARGO INK1000 printer encoder, a thermal inkjet solution that brings secure, personalized credential issuance to entry- and mid-level markets. HID’s latest printer release is also billed as the first to offer inkjet technology to the global desktop card printer market, enabling cost-effective, high-quality credentials and eliminating the […]
Motorola announces its H4 Thermal Elevated Temperature Detection (EDT) Solution from Avigilon. The Avigilon H4 Thermal ETD solution is a pre-screening solution that can be used to detect indications of an elevated body temperature in a person. “By screening for indicators of an elevated body temperature at an entry point, we are helping businesses protect their teams’ health […]
Security cameras have been used for more than what you’d expect them to be. The latest unique application comes courtesy of the Volcan de Fuego project in Guatemala, which has deployed an IDIS camera to keep an eye on what is said to be one of the world’s most active and dangerous volcanoes. Continual live […]
Microsoft has released fixes for 129 vulnerabilities in what was some are calling the largest patch Tuesday in the history of the Windows operating system. However, none of the bugs addressed in this months’ updates are known to have been exploited or known prior to the release, but there are some that warrant special attention […]
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