Google is launching Google Cloud Contact Center AI Platform, an expansion of its Contact Center AI offering that the company says offers an out-of-box, end-to-end solution for the contact center and brings together AI, cloud scalability, multi-experience capabilities and CRM integrations. According to Google, Contact Center AI Platform is purpose-built or customer relationship management and […]
Whether one’s working on a side hustle, promoting a passion project or starting a new business, they can now build an online presence with Google domains, now out of beta. Google launched Google Domains, in beta, in 2015, to be the “easiest place to find, buy and manage a domain.” Since the beta version, “millions […]
Microsoft has released its second annual Work Trend Index Report, titled “Great Expectations: Making Hybrid Work Work,” and it contains some interesting findings about the state of hybrid work since the onset of the COVID-19 pandemic and remote work two years ago. The report dishes on how workers view the office, explores a disconnect between […]
Google is adjusting its cloud infrastructure product and pricing structure in a move the company says is designed to give customers more choice in how they pay for what they use. The update includes new product options and capabilities to help ensure better product fit for businesses using Google’s cloud across a wider array of […]
Cogniac Corporation (Cogniac), the San Jose, Calif.,-based provider of artificial intelligence (AI) image and video analysis, and Cisco Meraki announced a partnership to accelerate the delivery of AI-powered computer vision applications at the edge of the network. The partnership will help enterprise customers build smarter, more automated spaces that enhance employee productivity, improve customer experiences, […]
For IT professionals with little cloud experience, Amazon Web Services is releasing two new free training initiatives designed for hands-on cloud skills training, including a role-playing game designed to help IT professionals become more familiar with AWS and cloud computing. The new offering is a 3D game dubbed AWS Cloud Quest: Cloud Practitioner, designed by […]
Google has addressed the reasons for all of the Zero Days discovered in Chrome recently, citing more vendor transparency, evolved attacker focus, the increased use of vulnerabilities in attacks and the increasing complexity of software. According Project Zero, Google’s vulnerability reporting entity, there have been 25 zero day vulnerabilities in Google Chrome since 2014, including […]
Anaheim, Calif-based Extron has introduced the VCA 100 Virtual Control Appliance with integrated virtual control processors (VCPs). This new virtual control system helps organizations deploy, scale and manage their AV systems. It does so by providing the flexibility of hosting AV control resources in a central location, right alongside the already managed resources of the […]
Audinate, Sydney-based developer of the Dante AV-over-IP technology, announced the availability of Dante Ready. Per the company, it is a new licensing program that gives customers the ability to purchase and add channels of Dante audio to supported products in the field. It thus allows makers to lower costs at the time of manufacture. Moreover, […]
When the COVID-19 pandemic hit, many manufacturers planned for a downturn and reduced demand, with semiconductor factories scaling down in anticipation of a larger-than-realized recession. Earlier this year, there were some signs that the shortage would begin to subside this year, but the ongoing crisis between Russia and Ukraine threatens to exacerbate the issue, according […]
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