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IT Infrastructure, Network Security, News, Unified Communications

Zoom, Palo Alto Partner on Videoconferencing Experience Tools

Companies will integrate tools to provide IT with relevant data across endpoints, meetings and the network in a single dashboard.

November 8, 2022 Zachary Comeau Leave a Comment

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Sundry Photography/stock.adobe.com

Cybersecurity firm Palo Alto Networks and videoconferencing giant Zoom are launching joint solutions designed to bring a better and more secure hybrid work experience to their mutual customers.

Announced during Zoom’s annual Zoomtopia event, the companies will integrate Palo Alto Networks’ Autonomous Digital Experience Management (ADEM) solution with Zoom’s Quality of Service Subscription (QSS) to provide all the relevant data across endpoints, meetings and the network in a single dashboard. This is designed to give IT teams insights to quickly identify and fix meeting and call issues.

Palo Alto Networks’ ADEM solution is the company’s real-time monitoring tool as part of Prisma Access, which protects application traffic and secures access and data to reduce the risk of a breach.

The companies say the partnership is designed to help customers expand and improve their hybrid work models by solving network and hardware issues that can impact call or meeting quality. The companies say IT teams currently don’t have a single place to see data quality for the end-to-end meeting lifecycle, but the joint solution is designed to do just that by providing a single dashboard that empowers IT teams to provide a better user experience while reducing the burden and cost of support tickets.

“Network and UCaaS admins are responsible for the end-user application experience, but no product currently offers all the information necessary to troubleshoot, report, and improve the application experience of remote workers,” says Pamela Cyr, vice president of technical partnerships at Palo Alto Networks. “We are pleased to deliver with Zoom the industry’s first integrated solution for complete visibility into the root causes impacting meeting and call quality for end users.”

According to the companies, IT will be able to see data from endpoints meetings and the networks in a single dashboard and get ahead of organization-wide issues and bottlenecks.

With access to that data from a single dashboard, IT can quickly resolve issues with hardware, network or environmental factors before they result in IT tickets. Ultimately, this is designed to help end users get back to work quickly and reduce the burden on IT.

This joint offering will be available in early 2023 through Palo Alto Networks.

Brendan Ittelson, Zoom’s chief technology officer, says the company’s mission is to make videoconferencing frictionless and secure.

“The key to this is making sure that IT departments have the right tools to quickly tell them what is causing quality and service disruptions so they can fix them quickly,” Ittelson says. “Palo Alto Networks ADEM and Zoom’s Quality of Service Subscription together provide IT observability beyond the company walls to help ensure distributed workforces are fully enabled while optimizing IT workflows.”

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Tagged With: Palo Alto Networks, Unified Communications and Collaboration, Zoom

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