Voice platform Red Box has announced that its Compliance Recording solution is now generally available for Microsoft Teams to support secure, resilient and scalable recording of communications in Teams.
The solution is currently being certified as part of Microsoft’s new Compliance Recording ISV partner certification program, the company said in a press release.
According to Red Box, the company will offer flexible deployment options for both cloud and on-prem, depending on customer preference. This targets heavily regulated industries like financial services and contact centers as they look to take advantage of cloud collaboration tools to support hybrid and flexible work environments.
The platform also offers free and open APIs, giving users secure control and access to recordings to leverage within their choice of tool sand applications like customer experience platforms, compliance archiving or fraud detection and surveillance.
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“With thousands of our customers operating in regulated industries, the Compliance Recording solution for Microsoft Teams is a key integration on our connectivity roadmap,” comments Pete Ellis, chief product officer at Red Box, in a statement. “Secure resilient capture of high quality voice and metadata and our breadth of connectivity is also core to our integration with Dynamics 365 Customer Service Insights and Sales Insights, and other AI and analytics partners, providing customers with access to a rich data set that can be turned into actionable insights.”
Jun Pak, Product Marketing Manager, Modern Work Teams and Platform at Microsoft added, “With the integration between Red Box, Teams and Dynamics 365, organisations can benefit from resilient capture that addresses regulatory requirements, whilst also securing access to high quality audio and metadata for AI and analytics purposes.”
This integration is another notable one for Red Box in less than a month, as the company announced last month an integration with Salesforce.
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