LogMeIn, providers of videoconferencing platform GoToMeeting, have added several updates to both desktop and mobile experiences, including new integrations with Microsoft Teams, noise suppression, better audio and other improvements.
The upgrades come as the company — like other unified communications and collaboration providers — reports a huge uptick in usage due to COVID-19 and an influx of people working from home or remotely.
According to a company announcement, the integration with chat and collaboration platform Teams allows users to quickly launch GoToMeeting and GoToConnect from Teams.
A new noise suppression feature helps the platform better filter background noise like pets, household appliances, TVs, children and other family members that end users are currently competing with during this pandemic.
The company is using a new and more reliable transport protocol that adapts to network conditions and optimizes how data is transmitted. This is useful as an influx of people working from home is straining networks across the globe.
Other new features include new toll-free and call-me options that make it easier to connect with people around the world, mobile multitasking that allows iOS users to switch between apps while on a GoToMeeting call and increased security and reliability.
According to LogMeIn, its remote work solutions are exploding in usage, with GoToMeeting usage spiking 10 times over 2020 norms and app downloads surpassing 600% on Android and 370% on iOS in the last two weeks.
Like other providers, LogMeIn has been active in providing resources and free or discounted use for its platforms to frontline workers and educators, including three months of free use of products, expanded customer support and a resource center to help manage the shift to remote work.
Last month, the company expanded those offerings via an emergency kit for K-12 schools that include GoToConnect, the firm’s cloud phone and UCC platform.