LogMeIn Expands Remote Work Offerings To Help Customers Manager Coronavirus Effects

Boston-based software-as-a-service and remote connectivity company LogMeIn is expanding its offerings to its customers and those on the front lines of the fight against he coronavirus, including three months of free use of products, expanded customer support and a resource center to help manage the shift to remote work.

This comes as the coronavirus, dubbed COVID-19 by health officials, has infected nearly 89,000 people in 68 different countries and killed more than 3,000, though the majority of all cases and deaths have been in mainland China, where health experts say the virus originated.

LogMeIn is offering front-line service providers like healthcare providers, educational institutions, municipalities and nonprofit organizations with three free months of LogMeIn products through its Emergency Remote Work Kits, and existing LogMeIn customers can expand their agreements to include these Emergency Remote Work Kits for up to three months at no additional cost.

The company is also offering help with deployment and training for those new to remote working and has started a resource center with tips and best practices to help companies manage the shift to remote working.

In a blog post, President and CEO Bill Wagner said the virus is accelerating the pace at which organizations are embracing remote work despite many of them not being quite ready or well equipped to maximize productivity.

Wagner says the company’s clients are reconsidering travel plans, participating in events, planning for remote worker support, taking a firmer stance on keeping employees and students at home when sick and healthcare providers and municipalities improving community support services.

This has already led to a spike in usage of the company’s collaboration products. Worldwide, daily usage of GoToMeeting is up nearly 20%, and it’s almost double in Asia when compared to January.

“We have asked our leaders and worldwide staff to play a part in helping to tackle the challenges presented by the coronavirus head on,” Wagner said. “So, if you work for a health care provider, educational institution, municipality or a non-profit organization, please know that you can reach out to LogMeIn if you need assistance.”