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Automation

A close-up of a technician’s hands typing and navigating through troubleshooting steps on a computer in a well-lit office. , natural light, soft shadows, with copy space

Five Ways to Reduce Desktop Support Troubleshooting Time

October 21, 2024 Jeff Johnson Leave a Comment

Gartner predicts digital employee experiences (DEX) will be crucial for IT by 2025. Here’s 5 strategies to streamline desktop support for seamless operations.

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IT Businessman makes an addition to process to increase its effectiveness. Changes system parameters for high productivity. Integration of improvements, updates and upgrades

Now’s The Time to Focus on IT Productivity

December 7, 2023 Uri Haramati Leave a Comment

How efficiently are you working? If you’re like many people, probably not as efficiently as you could – sometimes due to no fault of your own. The business impacts of this can be significant, however. Productivity plays a huge role in a company’s financial health. Recent data from McKinsey & Company shows that productivity has […]

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Red Hat Summit, AI, Enterprise Linux

Red Hat Summit 2023 Releases: AI, Automation, IT Management, Security

May 24, 2023 Zachary Comeau Leave a Comment

Red Hat is holding its annual Red Hat Summit event this week and judging by the enterprise open source software giant’s product announcements, the company is keying in on AI, automation, security and productivity enhancements. Like other tech giants, the company used its event to make important announcements in generative AI to help accelerate its […]

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AI Automation burnout

Report: Employees Want AI, Automation to Help Alleviate Burnout

May 19, 2023 Zachary Comeau Leave a Comment

ChatGPT and generative AI have dominated tech industry headlines in 2023 as the year is shaping up to be pivotal for AI and automation and they are applied to existing technologies to help organizations become more efficient and reduce burnout. According to a study from enterprise automation software firm UiPath, employees largely view AI as […]

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Chatbot Online customer service with chatbots for support. Artificial Intelligence and Automation Software Technology CRM Customer Support Center

The ABCs of Contact Centers: The Tech Driving Modern Customer Experience

April 4, 2023 Scott Kolman Leave a Comment

The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]

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Instabase now available on Azure

Instabase Platform Now Available in Microsoft Azure Marketplace

March 10, 2023 TD Staff Leave a Comment

Instabase, the San Francisco-based unified platform with applied AI for enterprises,  announced the availability of its platform in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Instabase customers can now utilize the simplified billing and procurement features when using the Azure cloud platform with streamlined deployment and management. […]

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This Week in IT, IT News

This Week in IT: Sneaky Ransomware; Google, Army Partnership; Digital Transformation; Chinese Hackers

October 6, 2022 Zachary Comeau Leave a Comment

Editor’s note: There is a lot going on in the world of IT, from emerging technologies to digital transformation and new cybersecurity threats. However, we can’t possibly cover it all, so we’ll bring you This Week in IT, a curated summary of IT and enterprise technology stories each week. BlackByte ransomware group disables security products […]

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Salesforce Flow for Industries

Saleforce Expands Automation Product Suite

September 15, 2022 TD Staff Leave a Comment

Salesforce, the San Francisco-based CRM provider, has added Flow for Industries, an expansion of its Flow product suite that utilizes low-code automation for those in financial services, healthcare and manufacturing sectors. The expansion includes products in select Industry Cloud base licenses. Salesforce says the new offering with enable businesses to complete more tasks with fewer […]

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Sharp/NEC NaviSense Plane

Sharp/NEC’s NaViSense AI Solution Helps Deliver Better Business Insights

August 1, 2022 TD Staff Leave a Comment

In June 2022, Sharp NEC Display Solutions, a global provider of projectors and displays, in partnership with Guise AI, Inc., debuted NaViSense — a solution that leads to sharper audience insights and improved customer experiences across a multitude of industries. Utilizing computer vision, a form of artificial intelligence (AI) where computers can “see” the world, […]

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Capacity_Max Maryville University

Maryville University Utilizes AI-Powered Chatbot for Automated Support & Digital Coaching

August 1, 2022 TD Staff Leave a Comment

Maryville University, located in St. Louis, Missouri, was founded in 1872 and is one of the oldest private institutions in the Midwest. With a student population of 10,200,  the student body is very diverse, coming from all 50 states and more than 58 countries. The university’s vision is to be the innovative leader in higher […]

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