According to HubSpot, 87% of businesses indicate social media is important to staying competitive. We don’t often write about social media on this website, but we do know how many privacy, public relations, and other concerns the corporate world has surrounding it. More and more, IT leaders are getting involved in marketing conversations — likewise, […]
It seems like we’re just on the cusp of artificial intelligence seen widespread use in business and industry. Just a few years ago, it was being treated as a “fine in theory” technology without much in the way of practical use cases. But especially after 2020, that’s rapidly changing. VentureBeat recently released a list of […]
Natural language processing, or NLP, is a service which can understand the way we communicate in writing, speaking, and even in abstract forms such as art — and then derive insights from it. The business applications of NLP are much wider than simple chatbots (though those have risen to understandable prominence in recent years). In […]
Bosch announces a human skin temperature detection solution that features built-in artificial intelligence (AI). Data from the Human Skin Temperature Detection solution from Bosch provides actionable insights that can minimize illness spread by accurately identifying people with elevated skin temperature at checkpoints in office buildings, manufacturing plants and airports, according to the company. The camera’s […]
Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage the pandemic’s many impacts, including remote work shifts and requisite operational changes; all while managing changing agent and consumer behaviors. As we transition into 2021, call centers will need to leverage […]
“We must be open to the possibility of business models that might strike us as insane,” says Geoff Colvin, senior editor at large, Fortune Magazine, at his NSCA BLC 2020 keynote. Years ago, the idea of robotics and automation displacing millions of human workers seemed like an insane concept. There are just certain things artificial […]
Microsoft has released its Windows 10 Insider Preview Build 20270 for Windows Insiders, which includes a new Cortana feature that lets users ask the virtual assistant for help locating a file. According to Microsoft’s Windows Insider blog, the company is testing the Cortana File Skill feature that allows users to use Cortana on PCs to […]
Digital workflow platform provider ServiceNow has acquired artificial intelligence company Element AI to enhance ServiceNow’s intelligent workflow platform. The deal will enable customers to work more efficiently, streamline business decisions and boost productivity, according to ServiceNow’s press release. With the acquisition, ServiceNow will create an AI innovation Hub in Canada to accelerate customer-focused innovation in […]
AI, though more powerful than ever before, is clearly still a “brittle beast.” Check out this soccer player’s bald head as an example. A Scottish soccer team, hoping to cut down on the amount of staff needed to live stream games, used an automatic AI camera tracking system to ensure their audience could watch as […]
The COVID-19 pandemic forced companies around the world to work remotely and change nearly everything about their work habits, and technology companies everywhere stepped up and met that challenge by accelerating what were already emerging technologies. Things like unified communications and collaboration, videoconferencing and cloud computing have skyrocketed since the start of the year, but […]
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