
Vice Media’s Complete IT Overhaul Relies on Freshservice
Vice Media's "IT" operations relied on unreliable tribal knowledge. Now, with Freshservice, their 1-hour first response SLA is consistently hit.
Vice Media Group LLC is an American digital media and broadcasting company with media properties and firms in over 30 countries. As their global news sites expanded, so did the number of pain points. To eliminate IT silos, Vice Media has aligned 80% of the organization and plans to go all-in on one IT support […]