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AVI-SPL Releases Symphony 5.0 with Major Upgrades

AVI-SPL Symphony platform sees adapters expansion, automation and workflow upgrades, room control and UX enhancements, and more with the release of 5.0.

October 13, 2020 Jonathan Blackwood Leave a Comment

AVI-SPL’s Symphony platform has been the backbone of a number of collaboration deployments over the past several years. With its latest release, Symphony 5.0, the potential for deployments is expanding exponentially, allowing the platform to evolve from just collaboration settings to any and all connected environments. The main enhancements for Symphony 5.0 build on the […]

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mobile workforce data security

Safeguarding Your Mobile Workforce Data Security in 4 Steps

Businesses are allowing employees to WFH even after the COVID-19 pandemic subsides. Here are four measures to ensure mobile workforce data security.

October 8, 2020 TechDecisions Staff Leave a Comment

Research firm Gartner has found that, after the COVID-19 pandemic subsides, businesses will face a new kind of challenge: managing their mobile workforce data security. According to Gartner survey, 82% of business leaders plan to let employees continue to work from home in at least some capacity, while 47% plan to allow employees to do so […]

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call center technology

Call Center Technology Conundrum: The Future is Flexibility

As ops continue to accelerate, intelligent call center technology must be leveraged to deliver continued cost savings & keep up with increasing demands.

October 8, 2020 Matt McConnell Leave a Comment

COVID-19 has served as the inflection point for call center technology innovation. Centers pivoted to remote work models to alleviate safety concerns, while ensuring continuity in a time of chaos. As operations continue to accelerate, intelligent technology must be leveraged to deliver continued cost savings and productivity gains to keep up with increasing demands and […]

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Microsoft Outage

Another Microsoft 365 Outage Makes it Three in Two Weeks

Another outage to key Microsoft 365 services hit users Wednesday afternoon, making it the company's third outage in three weeks.

October 8, 2020 Zachary Comeau Leave a Comment

If your team was unable to access some Microsoft 365 services Wednesday afternoon for the third time since the last week in September, you weren’t alone, as Microsoft confirmed yet another outage. The issues affected vital services like Microsoft Teams, Outlook, SharePoint, OneDrive and more. Those apps are crucial for communication for millions of workers, […]

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Slack Canvas

Slack CEO: Stories, Instant Audio Coming To Slack By End Of 2020

With videoconferencing fatigue setting in, Slack is eyeing ways to help teams connect and collaborate without having to hop on a long video call.

October 8, 2020 Zachary Comeau Leave a Comment

Slack is reportedly adding new features to its platform that will introduce social media-like stories and push-to-talk audio by the end of the calendar year. In an interview with The Verge, Slack CEO Stewart Butterfield detailed some of the new features the platform wants to bring to its users to help them better acclimate to […]

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Asynchronous Collaboration

Why Asynchronous Collaboration is Just as Important as Videoconferencing

If those long video calls are doing more harm than good, consider moving some of your remote workforce's workflow to asynchronous collaboration.

October 6, 2020 Zachary Comeau Leave a Comment

In the early days of quarantine and the COVID-19 lockdowns, teams relied heavily on video calls and other collaboration tools that required everyone to be doing the same thing at the exact same time. That means a remote worker on the West Coast would have to get up early for a 9 a.m. call on […]

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Slack DocuSign

Slack, DocuSign Announce Integration

Slack and DocuSign have announced a new collaboration that will allow users to sign and send documents with DocuSigns’ eSignature tool in the Slack app.

October 6, 2020 Zachary Comeau Leave a Comment

Slack and DocuSign have announced a new collaboration that will allow users to sign and send documents with DocuSigns’ eSignature tool in the Slack app. This helps centralize even more functions directly in slack for tasks like HR, sales contracts, company policies, custom agreements and more. According to DocuSign’s company blog, the integration also allows […]

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Slack Canvas

Slack is Experiencing Connection, Performance Issues

Slack is investigating the cause of the issue after the platform said its connection and performance were affected Monday.

October 5, 2020 Zachary Comeau Leave a Comment

Slack is reporting unexplained issues with connecting and degraded performance today. According to Slack’s states page, users began experiencing slowness with desktop, browser and mobile versions starting around 10 a.m. EDT. “The issue is sending messages and troubles with API calls,” the company said. “Our team is looking into it and we will follow up […]

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Microsoft Outages

Microsoft Services Suffer Two Major Global Outages in One Week

Key Microsoft services were down for several hours on two separate occasions this week just days after announcing dozens of new features at Ignite.

October 2, 2020 Zachary Comeau Leave a Comment

Microsoft did not have a very good week, as on two separate occasions critical services were down worldwide for several hours. The latest was early Thursday morning when Outlook was down for several hours due to what Microsoft says was an issue caused by a “configuration update.” It comes just days after a host of […]

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