Microsoft, which is now all-in on AI since beginning to integrate OpenAI’s ChatGPT and other models throughout its product portfolio, is now bringing the technology to the healthcare industry by launching a new automated clinical documentation application.
In a blog, Microsoft announced Dragon Ambient eXerience (DAX) Express, an automated clinical documentation app that will be integrated into the workflow, bringing conversational and ambient AI with advanced reasoning and natural language capabilities of GTP-4, OpenAI’s new language model powering certain paid versions of ChatGPT and Microsoft’s Bing Chat.
According to Microsoft, this extends the portfolio of the conversational AI powers of Dragon Medical, a clinical speech recognition solution and medical dictation solutions. Dragon Medical is a product of healthcare tech firm Nuance Communications, which was acquired by Microsoft last year. Nuance launched its DAX ambient solution in 2020, but the addition of GPT-4 is expected to help reduce administrative burden and give clinicians more time to spend with patients.
Together, Microsoft and Nuance claim these AI solutions are proven to deliver positive outcomes, including 70% reduction in physician burnout, 50% improved radiologist efficiency, 52% improvement in follow-up adherence, 30% increases in patient self-service and 50% reductions in patient support costs.
In a blog, Microsoft says the new innovation will give customers more flexibility to automate and enhance clinical documentation workflows.
“With this new innovation, the Nuance healthcare portfolio gives customers even more flexibility to automate and enhance their clinical documentation workflows with the accuracy and reliability of Dragon Medical One, the customized, full-service experience of DAX, and the immediacy and speed of DAX Express,” the company says. “Together, we are combining the power of Microsoft Azure, a deeply rich health data platform, and robust engineering and AI expertise to deliver outcomes-focused healthcare applications at scale to improve provider and patient experiences.”
In its own announcement, Nuance says DAX Express represents the next step in bringing Ai technology to healthcare organizations at an accessible entry point to adopt at scale.
DAX Express will be included for users of DAX and available as an addition to Dragon Medical One, adding that the solution is HIPAA-compliant and was developed with an approach to help create AI products that are trustworthy and safe.
However, the solution will only be in private preview this summer, with a wait list offered to interested organizations.
Nuance CEO Mark Benjamin says the companies aim to help bring AI-powered solutions to overburdened healthcare providers.
“We’ve taken the power and advanced reasoning capabilities of GPT-4 and integrated it into our proven outcomes-focused AI technologies in a tested and responsible way,” Benjamin says in a statement. “Our state-of-the-art blend of conversational, ambient, and generative AI will accelerate the advancement of the care delivery ecosystem beyond what Nuance or Microsoft could have achieved separately – expanding our comprehensive portfolio of solutions that fulfill our vision to improve care quality and support enhanced outcomes for generations to come.”
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our digital newsletters!