AI or Artificial Intelligence has been said to drastically change the way we do things, everything from cars and robots to marketing and digital experiences. It’s even being applied in ITSM practices, but how can you separate hype from reality? It’s easy to get caught up in the hype and the inaccuracies and misconceptions around […]
Record Date/Time: September 08, 2021 at 2:00 PM LED walls are all about seamless beauty, stunning images, and exceptional definition. But behind the scenes are powerful structural forces in play that ensure the coveted seamlessness of content and the convenience of installation is never compromised. The installation process for LED videowalls can be a difficult […]
Companies that obsess over customers win. However, the pandemic has exposed cracks in even the most mature customer service organizations, where high contact volumes and low staffing levels took a toll on customer interactions. As a technology leader, your opportunity is to provide ways to improve how your company can support customers. Customer service is […]
As the number of “bad actors” increases each day with more and more cyber-attacks, it’s becoming increasingly clear to organizations that they need to find secure ways for their employees to access their networks. Doing this creates more barriers for cyber criminals to take hold of your organization’s data. However, implementing these types of systems […]
In recent months we have seen a sharp increase in the number of sophisticated cyberattacks that have compromised IT management products and organizations in infrastructure, health services, and service providers.
As we eagerly await the rollout of 5G technologies, there is a lot of confusion about what is available today as well as what we can expect in the future. What is discussed less often are the solutions available today to help bridge the gap until the 5G revolution is complete.
Join the Freshworks Roadshow- Customer Service edition to gain actionable insights. Through the course of this on-demand webinar you will hear from experts about how to navigate the pace of change and plan for the future of customer service. Topics in this webinar include: A Human-Centric Approach to Customer Service Today’s customers are informed and […]
As you have ventured through the IT Pro MBA, you have learned about how to be a better manager, using data & analytic to make informed decisions, creating a strategy, forming a plan around training end-users, and how to vet out new technology you want to implement. As we reach our final chapter of the […]
It is common that when an IP-enabled device fails or is “frozen”, the user has to manually power cycle or reboot the device to resume normal operations. When you are just doing this manually, there are significant impacts to your business that arise when the network goes down. These could include lost business reputation, lost […]
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on their promises. Join Joy Su, Senior Director at Freshworks and […]