Recent events including the COVID-19 pandemic and natural disasters have IT professionals thinking about their recovery plans.
Thanks to a continuous onslaught of nation-state cyberattacks, exploited vulnerabilities and ransomware, the term Zero Trust has been thrust into the mainstream, but the term isn’t new. In fact, it’s about a decade old, but the ideas and concepts behind the term are even older. However, there isn’t one Zero Trust solution or any one […]
When The Beach Company decided to relocate and modernize it’s headquarters at The Jasper in downtown Charleston, is was clear the only ones to complete the job was The Office People. The space makes an important state-of-the-art statement to visitors, complimenting the city’s beauty. It was important to show that The Beach Company present a […]
Gartner® has once again recognized Freshworks’ IT service management platform, Freshservice, in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools Report. Why should you read this report? We believe the 2021 Gartner Magic Quadrant for the ITSM tools report examines and evaluates the global market for IT Service Management […]
It’s becoming ever more clear that path forward for the modern workplace is a hybrid model. Employees will likely be splitting their time between a remote office and the company’s office space. As a way to bring folks back into the corporate office, now is the perfect time to invest in your technologies. Once confined […]
AI or Artificial Intelligence has been said to drastically change the way we do things, everything from cars and robots to marketing and digital experiences. It’s even being applied in ITSM practices, but how can you separate hype from reality? It’s easy to get caught up in the hype and the inaccuracies and misconceptions around […]
Record Date/Time: September 08, 2021 at 2:00 PM LED walls are all about seamless beauty, stunning images, and exceptional definition. But behind the scenes are powerful structural forces in play that ensure the coveted seamlessness of content and the convenience of installation is never compromised. The installation process for LED videowalls can be a difficult […]
Companies that obsess over customers win. However, the pandemic has exposed cracks in even the most mature customer service organizations, where high contact volumes and low staffing levels took a toll on customer interactions. As a technology leader, your opportunity is to provide ways to improve how your company can support customers. Customer service is […]
As the number of “bad actors” increases each day with more and more cyber-attacks, it’s becoming increasingly clear to organizations that they need to find secure ways for their employees to access their networks. Doing this creates more barriers for cyber criminals to take hold of your organization’s data. However, implementing these types of systems […]
In recent months we have seen a sharp increase in the number of sophisticated cyberattacks that have compromised IT management products and organizations in infrastructure, health services, and service providers.