Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on their promises. Join Joy Su, Senior Director at Freshworks and […]
Next in our IT Pro MBA series, we discuss strategy management. It’s important as you advance your career to learn how to create a business plan. Being able to effectively develop a short and long-term strategy for your department, will ultimately affect the entire organization. Putting these types of plans together can help you communicate […]
Webinar Date: June 16, 2021 at 2:00 PM ET Register Today In order to provide a memorable, engaging experience for their guests, companies are looking to upgrade their legacy video walls and projectors to a seamless dvLED experience. Many of those companies – possibly yours — also need to convert their meeting and/or public spaces […]
Webinar Date: June 9, 2021 at 2:00 PM ET Register Today As employees continue to return to the office, the digital platforms organizations provide for collaboration and communication will need to evolve to fit the needs of users that have gotten used to certain aspects of remote work. For over a year, employees have grown […]
When you first get into IT, all you are learning about are the systems. You are taking certifications, classes, and getting your foot in the door. Rarely does it ever come up what happens with you reach the point in your career where you are managing other people. How do you know you are hiring […]
It’s not easy being in IT. Especially when it comes to end user adoption of the technology product you’ve spent so much time and energy on to implement. Some employees are resistant to change, others just don’t understand technology. Still others might feel they just don’t have the bandwidth to learn how to use the […]
Data is the hottest buzzword of our time. We hear it when talking about things happening online or when talking about recent events, but it’s rare that we hear it when we discuss IT. Tracking and measuring everything from IT tickets to how many people are using a conference room can be incredibly handy information […]
Promised to be the cure to most IT service management (ITSM) problems, the self-service portal was supposed to deliver “better, faster, cheaper” IT service delivery and support to employees and beyond. However, many IT self-service portals have failed to deliver on this promise. Recent and historical data shows us that issues with employee adoption and […]
Working in an educational facility is more complicated than ever before. There are so many more situations to be aware of, so much more to have to communicate to others. Communication is paramount for the safety of students and staff and to keep daily operations flowing smoothly. Where once a PA system was all that […]
COVID-19 has turned much of our lives upside down. At over one year into the pandemic, many of us are still working from home, which has been the biggest change of them all. Going from a structure routine and in-person offices to chaotic home offices nestled into the corner of our living rooms, there has […]
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