Data is the hottest buzzword of our time. We hear it when talking about things happening online or when talking about recent events, but it’s rare that we hear it when we discuss IT. Tracking and measuring everything from IT tickets to how many people are using a conference room can be incredibly handy information […]
Promised to be the cure to most IT service management (ITSM) problems, the self-service portal was supposed to deliver “better, faster, cheaper” IT service delivery and support to employees and beyond. However, many IT self-service portals have failed to deliver on this promise. Recent and historical data shows us that issues with employee adoption and […]
Working in an educational facility is more complicated than ever before. There are so many more situations to be aware of, so much more to have to communicate to others. Communication is paramount for the safety of students and staff and to keep daily operations flowing smoothly. Where once a PA system was all that […]
COVID-19 has turned much of our lives upside down. At over one year into the pandemic, many of us are still working from home, which has been the biggest change of them all. Going from a structure routine and in-person offices to chaotic home offices nestled into the corner of our living rooms, there has […]
In this new research survey from The Hackett Group, it was found that IT priorities are geared up for an aggressive and accelerated transformation agenda. The IT department is poised to become a strategic partner with their business and guide stakeholders through a year of growth. This is the year of experimentation and adaption as […]
Join Shelley Johnson, Principal Engineer at The MITRE Corporation, Shane Vega, National Business Development Manager at AVI-SPL, and Dan Griffin, VP of Marketing at Userful for a roundtable discussion on the future of control rooms in 2021. This session expertly discusses a variety of technology trends that are accelerating digital transformation within your control rooms […]
Artificial Intelligence or AI has been a buzzword for some time now. It’s uses appear to be endless, but one facet of our world where we are seeing great strides is in it’s customer service applications. In a recent study, 47% of customers say they want more from brands now than they did before in […]
Are you sure you’re getting the most out of your IT Service Management (ITSM) solution? Asking yourself this critical question can help you zero in on how your ITSM can provide more value or help you reevaluate your solution all together. With there being more and more competition when it comes to budget, its important […]
At some point in your career there is going to come a time when you are tasked with reviewing and vetting new tech to implement into your company. Sometimes the hardest part of the whole thing is just getting started. In this new series from My TechDecisions, the IT Pro MBA: Vetting Technology guide deep-dives […]
As the Coronavirus continues on and leads us further into uncertainty, the question remains, “when do we return to the office?” For some the answer is now and for others, it’s much, much later. For most, they seem to fall somewhere in the middle, they are looking for a combination of remote and on-premises work. […]
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