Join the Freshworks Roadshow- Customer Service edition to gain actionable insights. Through the course of this on-demand webinar you will hear from experts about how to navigate the pace of change and plan for the future of customer service. Topics in this webinar include: A Human-Centric Approach to Customer Service Today’s customers are informed and […]
As you have ventured through the IT Pro MBA, you have learned about how to be a better manager, using data & analytic to make informed decisions, creating a strategy, forming a plan around training end-users, and how to vet out new technology you want to implement. As we reach our final chapter of the […]
It is common that when an IP-enabled device fails or is “frozen”, the user has to manually power cycle or reboot the device to resume normal operations. When you are just doing this manually, there are significant impacts to your business that arise when the network goes down. These could include lost business reputation, lost […]
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on their promises. Join Joy Su, Senior Director at Freshworks and […]
Next in our IT Pro MBA series, we discuss strategy development. It’s important as you advance your career to learn how to create a business plan. Being able to effectively develop a short and long-term strategy for your department, will ultimately affect the entire organization. Putting these types of plans together can help you communicate […]
Webinar Date: June 16, 2021 at 2:00 PM ET Register Today In order to provide a memorable, engaging experience for their guests, companies are looking to upgrade their legacy video walls and projectors to a seamless dvLED experience. Many of those companies – possibly yours — also need to convert their meeting and/or public spaces […]
Webinar Date: June 9, 2021 at 2:00 PM ET Register Today As employees continue to return to the office, the digital platforms organizations provide for collaboration and communication will need to evolve to fit the needs of users that have gotten used to certain aspects of remote work. For over a year, employees have grown […]
When you first get into IT, all you are learning about are the systems. You are taking certifications, classes, and getting your foot in the door. Rarely does it ever come up what happens with you reach the point in your career where you are managing other people. How do you know you are hiring […]
It’s not easy being in IT. Especially when it comes to end user adoption of the technology product you’ve spent so much time and energy on to implement. Some employees are resistant to change, others just don’t understand technology. Still others might feel they just don’t have the bandwidth to learn how to use the […]
Data is the hottest buzzword of our time. We hear it when talking about things happening online or when talking about recent events, but it’s rare that we hear it when we discuss IT. Tracking and measuring everything from IT tickets to how many people are using a conference room can be incredibly handy information […]
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