According to Gigaom, artificial intelligence (AI) solutions are helping businesses uncover key internal issues, including operational inefficiencies and criminal activity.
To identify either of these, AI helps businesses “know your employee,” and proves its value through operational gains, such as efficiency.
“Know Your Employee”
Gigaom says that business often leave employee communications “untapped,” which can often pass over “some harsh truths about employee activity.”
Some industries, including the financial industry, have adopted AI solutions to avoid this. These technologies, including smart machines, are “capable of understanding the true meaning behind human communications,” and can augment “the work of human analysts at most of the world’s major investment banks.” The technology works to extract messages, through email, for example, that “indicate misconduct,” while “resolution and knowledge mapping helps analysts identify sources of human risk and hidden networks of collusion.”
The result of these AI solutions, Gigaom says, is the ability to help businesses both “unlock new business opportunities,” and quicken problem-solving steps.
Operational Gains: Efficiency
Gigaom says that the measureable impact of AI surveillance can be found in the speed in which it bridges the gap between “subject matter expert” and company software, and transfer that knowledge into the software system. AI can also minimize human error through its easy-to-learn systems, which are powered by modern machines. “AI-enabled software provides that effectiveness (covering more hits or true positives) and efficiency (reducing the false positives and time to learn) tool for all and realizes the ROI in quickest way.”
What decision makers need to know:
If your business hasn’t made strides investing in AI solutions just yet, don’t worry; Gigaom says you’re still in good shape, as “all the research [on AI] is out there.”
Decision makers can take their time observing how other businesses and industries have benefited from AI thus far, and learn which solutions and strategies will best serve their business needs and result in a quantifiable ROI. Gigaom also says that with AI entering businesses, including “reputable brand names,” at a fast rate, its impact is evident. “More productive, profitable, and better-behaved enterprises produce a dividend for society as well as shareholders,” Gigaom says. “And as businesses compete to win customers and attract the best staff, those with an effective enterprise surveillance capability will be best placed to outperform their cohorts.”