Cloud communications platform provider Fuze has announced an integration with artificial intelligence platform Gong that will enable customers to apply machine learning technology to Fuze calls. The integration is intended to allow Fuze users to use Gong’s revenue intelligence to make informed decisions when it comes to sales calls and improve overall workforce communications, Fuze […]
Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]
German business software as a service giant SAP’s CEO Bill McDermott is stepping down, the company announced last week. McDermott joined the firm in 2002 as head of North America, where he worked to increase the company’s market share on the continent and helping to grow the company into a $156 billion software conglomerate. He […]
Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]
Samsung SDS announces that it has teamed up with Zoom to create a fully integrated Zoom Rooms hardware solution. In collaboration with Samsung SDS, Zoom will offer its Zoom Rooms customers a hardware bundle that provides a “seamless Zoom Rooms user experience,” the companies say. Samsung SDS plans to offer a “Samsung Zoom Rooms Kit” […]
Business communications firm Avaya and tech giant Microsoft have teamed up to offer Avaya’s contact center as a service platform on Azure. Avaya’s IX-CC platform will be hosted on in Microsoft’s cloud data centers in Abu Dhabi and Dubai, with the service being introduced initially in the Arab Gulf region and expanded to other global […]
Baby boomers, Gen X, Millennials and Gen Z each bring unique technology needs to the workplace. The convergence of different work styles among the generations means that “one-size-fits-all” is not a viable approach to workplace collaboration or creating an experience that retains your top talent. Today’s workplace technology solutions need to be flexible and meet […]
The global economy requires new ways of doing business. It’s inefficient, expensive, and unproductive to travel to all locations to meet prospects, customers, fellow executives and colleagues. Today’s companies are global operations, with distributed workforces and around the clock customer support. Knowledge workers are increasingly trading cubicles at their HQ for remote offices, mobile workplaces […]
Sponsored Content As classroom technology refreshes go, there are yawners and there are gamechangers. Gateway Technical College (GTC) chose Option B when they implemented Wolfvision Cynap presentation solution into 22 classrooms this year. Gone are the old Frankensteined hodgepodges of in-wall controllers, presentation switchers, wireless receivers, distribution amplifiers, audio mixers, and then even more controls for dropping […]
Today, from small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union is helping move money – helping grow economies and realize a better world. Operating in more than 200 countries across the globe, Western Union is a global leader in cross-border, cross-currency […]
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