Amazon relies heavily on its customer service capabilities. With millions of customers speaking dozens of languages, it’s important that Amazon’s customer service centers in 32 countries maintain high standards of customer service. This is a priority for the company. “Our customers are our top priority, and the future of our company is built on customer […]
It turns out that remote workers may be more empathetic and have better co-worker relationships, despite the remote working stigma of laziness and isolation. Polycom, a global leader in voice, video and content collaboration solutions, and Future Workplace – an HR executive network and research firm, preparing leaders for disruptions in recruiting, development, and employee […]
If you are a corporate communicator and have been concerned about how visual communications fits within your standard operating procedures or have stayed away from it because you’re not a savvy designer, I have good news for you. I’ve found it is a myth that non-designers need to stay out of the way and let […]
IBM and Ricoh have announced what it calls a ‘major shakeup’ in the corporate meeting room with Ricoh’s new cognitive-enabled interactive whiteboard. The whiteboard uses IBM’s Watson intelligence and voice technologies to actively support people in meetings by responding to commands, taking notes and actions and even translating into other languages. The Intelligent Workplace Solution leverages IBM Watson IoT […]
College football is one of the most watched, biggest money-making sports in the US, second only to NFL football. This year, NCAA college football is experimenting with collaborative replay review, which promises more accurate officiating and response to call challenges. In a high-stakes 12-game season where every call and yard count, the potential for increased […]
With 158 rooms, 500 square feet of indoor and outdoor event venues and meeting spaces, plus a rooftop bar and signature restaurants, Thompson Seattle, a Two Roads Hospitality boutique hotel, is fast becoming a popular urban landmark. It takes an entire battalion to keep a high-profile hotel like Thompson running smoothly. The key is consistent […]
Shifting over the past few years, videoconferencing is no longer a nice-to-have option but a necessity. This is all due to the benefits it offers to businesses. The cloud boosts its popularity further, making it affordable for companies of all sizes and budgets. However, before making the switch to cloud-based videoconferencing, there are a few […]
Presentation devices may not be the first thing on a tech manager’s mind. In fact, according to Logitech, while one billion people are using presentation software yearly, only about two million presentation remotes are sold in the same time frame. However, 11 million meetings take place every year, where 60 percent of white collar jobs […]
BMC Software recently completed a Unified Communications and Collaboration (UCC) deployment across 50 locations worldwide. The Tech Decision BMC CIO Scott Crowder was charged with restructuring his company’s communications architecture. Before 2013, BMC was spending $380,000 a month for 5-6 million minutes of conference calling with the previous conference provider. Associated expenses cost BMC an […]
Q. Can you tell us about your previous experience working with Panasonic as both a UC Technical Field Manager and in Panama? A: I started working with Panasonic in 2011 as a sales engineer and moved up to a supervisor. Although I was working in Panama, I covered well over 25 countries in the Americas and […]
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