NEC Releases UNIVERGE BLUE EXTENDED Integrations Platform

NEC has announced the general availability of its UNIVERGE BLUE EXTEND integrations platform for NEC’s UNIVERGE BLUE Cloud Services designed to provide customers with voice, chat video and contact center functionalities.

Those services will be provided by UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE and can be combined with everyday business applications from leading enterprise companies like Google, Microsoft and Salesforce.

“The workplace has evolved significantly over the last decade. With the right tools, employees can be productive and communicate effectively from anywhere, at any time. However, juggling multiple tools can also result in a loss of productivity when not done right,” said Ram Menghani, president for NEC Enterprise Communications Technologies, in a statement.

“The new UNIVERGE BLUE EXTEND integration platform allows businesses to take advantage of UNIVERGE BLUE’s powerful communication and collaboration functionalities within and in combination with everyday business applications.”

The new integration platform, UNIVERGE BLUE EXTEND, is designed to improve an organizations’ productivity by streamlining workflows. It allows employees to save time that can be lost when switching between applications.

The platform includes four types of integrations:

• Productivity integrations include embedding UNIVERGE BLUE into business applications like Office 365, Outlook, Microsoft Teams, Slack and Google’s G Suite.
• CRM integrations include Microsoft Dynamic 365, Salesforce, SugarCRM, Zoho, Oracle NetSuite and less common CRM systems via custom APIs.
• Helpdesk integrations include Zendesk and ServiceNow.
• Contact center integrations include Microsoft Dynamic 365, Salesforce, Slack, Zendesk, ServiceNow and custom integrations.

NEC first launched the UNIVERGE BLUE platform in April via a partnership with unified communications firm Intermedia.

The deal formed NEC UNIVERGE BLUE CONNECT and NEC UNIVERGE BLUE ENGAGE which the companies call a fully integrated cloud-based unified communications-as-a-service solution (UCaaS) and a contact center-as-a-service solution (CCaaS), respectively.

The new solutions are built in Intermedia’s technology, and support will be brought to market through NEC’s partner ecosystem.