Colleges and universities can now increase interactivity between students, faculty and staff through text messaging.
This is possible through CampusConnect by In the Chat Communications, a text-messaging platform that enables two-way text message communications between students’ mobile devices and faculty and staff via a web-based interface.
John Huehn, CEO of In the Chat, said this platform enables colleges and universities to more quickly address students’ needs, and offer faster campus support.
“We’re excited to work with higher learning institutions to implement text messaging support for their students, faculty and staff,” said Huehn, in a previous statement. “CampusConnect helps simplify campus life and the program we have assembled is very comprehensive and cost effective, because we know that our schools’ budgets are better directed to the enrichment of students than the software that supports them.”
According to a statement by In the Chat, the CampusConnect platform can also be used as a customer service portal for a college’s departments – admissions can use it to send billing reminders, the registrar’s office can use it to answer questions about course changes, and facilities can use it to fulfill repair requests.
“Now with text, [students] can reach out to admissions, the registrar’s office, their department or facilities from anywhere and at any time to seek support with their new student inquiries, course planning, or questions about their thesis or even a malfunctioning heater in their dorm,” Huehn said.