Nectar Services Corp., a unified communications monitoring and performance management software, announces it now offers “the industry’s most complete approach to customer experience assurance testing and monitoring” for contact center and IVR teams, according to a press release. Necatar CX Assurance offers a complete suite of capabilities including auto-discovery, voice recognition and simulation, dynamic call […]
Each day, the Village of Skokie, Illinois residential and commercial water customers receive an average of 7.7 million gallons of drinking water that is distributed through some 180 miles of water mains throughout the community. Unexpected water main breaks are costly for the Village. In addition, they are disruptive and inconvenient for both residents and businesses, sometimes […]
It’s never been more important to have visibility into the traffic that’s traversing your corporate networks. Whether you need to keep tabs on the endless wave of personal devices in the workplace, track the performance of third-party applications (or those in the data center), or ensure cyber criminals aren’t probing the network, the reality is […]
VSA 9.5 from Kaseya integrates with the company’s PSA and cloud backup products, and includes a new API, with remote access using Microsoft PowerShell.
Arts Brookfiled deploys Martin Audio MLA for live events at the Winter Garden at Brookfield Place.
The new facility and its two video control rooms will handle all of the school’s sports audio needs, including broadcast sound for SEC Network shows, intercom audio for operations, foldback audio for on-air talent and live sound inside the venue.
Technology managers are constantly being pitched the next great asset management system. How do you know when you really need one?
An instructional technologist’s search for an all-in-one learning platform led him to discover the concept of education enterprise management (EEM).
Tri-City Christian Academy uses ELAN for advanced technology integration of a number of iPads, Notebook computers and more.
Real-time speech analytics technology helps best-in-class contact centers go above and beyond to ensure agents deliver efficient, accurate, and memorable conversations, every time.