• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • COVID-19 Update
  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Downloads
  • Podcasts
  • Subscribe
  • Project of the Week
  • Latest News
  • About Us
    SEARCH
IT Infrastructure

Kaseya Updates RMM Solution to VSA 9.5

VSA 9.5 from Kaseya integrates with the company’s PSA and cloud backup products, and includes a new API, with remote access using Microsoft PowerShell.

January 30, 2018 Rich Freeman Leave a Comment

IT management software vendor Kaseya Ltd. has rolled out an updated edition of its VSA remote monitoring and management solution that integrates more closely with both other Kaseya solutions and products from third-party vendors.

Available now, version 9.5 of VSA draws on tighter links to Kaseya’s Business Management Solution (BMS) PSA system to automatically de-duplicate tickets associated with a common root problem. The new feature draws on automated intelligence functionality engineered into BMS previously to provide technicians a consolidated view of all work associated with issues responsible for multiple service requests.

Tighter bi-directional connectivity between VSA and BMS also allows those systems to close tickets automatically when problems have been resolved, and re-open tickets automatically if those same problems resurface later.

According to Kaseya, which maintains dual headquarters in New York and Miami, the automated ticket re-opening feature lets administrators view an issue’s entire history in one place, reducing duplicated work and cutting close times by more than 50 percent.

New integration between VSA and Kaseya’s Cloud Backup and Policy Management applications enables users to define specific end point categories, automatically sort all devices on the network into those buckets, and then apply category-specific backup policies to those devices automatically. Policies can cover entire machines or specific applications on those machines.

VSA and Kaseya Cloud Backup now identify and apply appropriate policies to newly added end points as they join the network too.

A new API shipped with VSA 9.5 enables software makers in Kaseya’s Technology Alliance Program to link their products with the RMM system’s on-premises and software-as-a-service editions through one interface.

“Now it’s easier for our partners to have control of their integrations and keep them current,” says Kaseya Chief Product Officer Mike Puglia. Simplifying integrations encourages developers to create more of them, he adds, which in turn equips technicians to control more administrative functions without switching between management interfaces.

“This ultimately leads to tighter relationships with our mutual customers,” Puglia says.

Other new features in VSA 9.5 include the addition of native support for Microsoft’s PowerShell command line and scripting tool to VSA’s Live Connect remote access component. For the first time, users can now open PowerShell windows from within VSA and troubleshoot technical issues without interrupting the end user.

“All of this happens on the back end, so the end user doesn’t have to be disrupted from his or her daily activities,” Puglia says.

Tagged With: Device Management, Products, Systems Monitoring

Related Content:

  • Google BeyondCorp Enterprise Google Releases Chrome Privacy, Security Fixes
  • Chris Krebs CISA fired, CISA Ransomware Campaign U.S. Agencies: Russian SolarWinds Hackers Leveraging Five Older…
  • FBI Microsoft Exchange Server FBI Removes ‘Hundreds’ Of Web Shells From Compromised…
  • Microsoft Microsoft Issues Fixes For 108 Vulnerabilities, Including Four…

Free downloadable guide you may like:

  • These Are THE Key Issues For CIOs in 2021

    In this new research survey from The Hackett Group, it was found that IT priorities are geared up for an aggressive and accelerated transformation agenda. The IT department is poised to become a strategic partner with their business and guide stakeholders through a year of growth. This is the year of experimentation and adaption as […]

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Get the FREE Tech Decisions eNewsletter

Sign up Today!

Latest Downloads

Tackling the Virtual Culture Dilemma

COVID-19 has turned much of our lives upside down. At over one year into the pandemic, many of us are still working from home, which has been the b...

These Are THE Key Issues For CIOs in 2021

In this new research survey from The Hackett Group, it was found that IT priorities are geared up for an aggressive and accelerated transformation ...

These Are The 2021 Trends in Control Rooms And Operation Centers

Join Shelley Johnson, Principal Engineer at The MITRE Corporation, Shane Vega, National Business Development Manager at AVI-SPL, and Dan Griffin, V...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!
Sharp Microsoft Collaboration HQ Logo

Learn More About the
Windows Collaboration Display

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Subscribe to the Newsletter
  • Contact Us
  • Media Solutions & Advertising
  • Comment Guidelines
  • RSS Feeds
  • Terms of Use
  • Privacy Policy
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!

© 2021 Emerald X, LLC. All rights reserved.