IT management software vendor Kaseya Ltd. has rolled out an updated edition of its VSA remote monitoring and management solution that integrates more closely with both other Kaseya solutions and products from third-party vendors.
Available now, version 9.5 of VSA draws on tighter links to Kaseya’s Business Management Solution (BMS) PSA system to automatically de-duplicate tickets associated with a common root problem. The new feature draws on automated intelligence functionality engineered into BMS previously to provide technicians a consolidated view of all work associated with issues responsible for multiple service requests.
Tighter bi-directional connectivity between VSA and BMS also allows those systems to close tickets automatically when problems have been resolved, and re-open tickets automatically if those same problems resurface later.
According to Kaseya, which maintains dual headquarters in New York and Miami, the automated ticket re-opening feature lets administrators view an issue’s entire history in one place, reducing duplicated work and cutting close times by more than 50 percent.
New integration between VSA and Kaseya’s Cloud Backup and Policy Management applications enables users to define specific end point categories, automatically sort all devices on the network into those buckets, and then apply category-specific backup policies to those devices automatically. Policies can cover entire machines or specific applications on those machines.
VSA and Kaseya Cloud Backup now identify and apply appropriate policies to newly added end points as they join the network too.
A new API shipped with VSA 9.5 enables software makers in Kaseya’s Technology Alliance Program to link their products with the RMM system’s on-premises and software-as-a-service editions through one interface.
“Now it’s easier for our partners to have control of their integrations and keep them current,” says Kaseya Chief Product Officer Mike Puglia. Simplifying integrations encourages developers to create more of them, he adds, which in turn equips technicians to control more administrative functions without switching between management interfaces.
“This ultimately leads to tighter relationships with our mutual customers,” Puglia says.
Other new features in VSA 9.5 include the addition of native support for Microsoft’s PowerShell command line and scripting tool to VSA’s Live Connect remote access component. For the first time, users can now open PowerShell windows from within VSA and troubleshoot technical issues without interrupting the end user.
“All of this happens on the back end, so the end user doesn’t have to be disrupted from his or her daily activities,” Puglia says.