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Hybrid Meetings

UCC Platforms Are Leading To An Increase In Helpdesk Tickets

The increased spending on UCC platforms like Zoom and Microsoft Teams has led to an increase in related helpdesk tickets, survey suggests.

December 14, 2021 Zachary Comeau Leave a Comment

Use of popular unified communication and collaboration (UCC) platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and a host of others skyrocketed during the pandemic due to remote work migration, and these tools will continue to play an important role in the workplace as organizations adopt hybrid work models. However, the additional usage […]

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Built Technologies Introduces the Future of Construction Payments: Built Pay

December 14, 2021 TechDecisions Staff Leave a Comment

Designed to simplify making and receiving payments for the construction community NASHVILLE, Tenn.–(BUSINESS WIRE)–#construction—Built Technologies, the fastest growing construction finance platform in the U.S., today announced Built Pay, which eliminates common pain points associated with making and receiving construction payments. Built Pay is a digital payment solution that is purpose built to simplify construction payment […]

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NETSCOUT Unveils New UCaaS Monitoring Capabilities for Collaboration Platforms to Support IT Productivity and Improve End-User Experiences

December 14, 2021 TechDecisions Staff Leave a Comment

Problems with communications and collaboration tools are responsible for over half of all helpdesk tickets at 43% of organizations WESTFORD, Mass.–(BUSINESS WIRE)–NETSCOUT SYSTEMS, INC., (NASDAQ: NTCT), a leading provider of cybersecurity, service assurance, and business analytics solutions, today announced new unified communications-as-a-service (UCaaS) capabilities for its Smart Edge Monitoring solution to help organizations with work-from-home […]

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Truyo Named a Strong Performer in Privacy Management by Leading Independent Research Firm

December 9, 2021 TechDecisions Staff Leave a Comment

Report notes Truyo’s “management and fulfillment of individual privacy rights capabilities are some of the best in the market” PHOENIX–(BUSINESS WIRE)–#compliance—Truyo, the leader in truly automated consent and data privacy rights management, today announced it has been named a strong performer in The Forrester Wave™: Privacy Management Software Q4 2021 report by Forrester Research, Inc., […]

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Riverbed Unified Network Performance Management Adds Visibility for Leading Video Applications, Increasing Productivity for Hybrid Work Environments

December 9, 2021 TechDecisions Staff Leave a Comment

Riverbed AppResponse enhances analysis of leading video collaboration apps Zoom and Microsoft Teams, new DNS Insights, and expands TCP metrics support SAN FRANCISCO–(BUSINESS WIRE)–Riverbed | Aternity today announced it added critical visibility and reporting capabilities to its industry-leading, unified visibility solutions, including for popular video and collaboration applications Zoom and Microsoft Teams. Key updates to […]

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Hybrid Work Predictions

Accepting the Reality: Top 10 Hybrid Work Predictions for 2022

David Danto, Director of Emerging Technology for the IMCCA and Poly’s Director of UC Strategy & Research, says the workplace is changed forever.

December 9, 2021 David Danto Leave a Comment

Last year at this time, I was predicting how the various dominoes would fall as a result of what we learned in the first year of the COVID-19 pandemic. Now, most of the way through a second year of coping with COVID-19 and looking at what 2022 will bring, my focus is on what is […]

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CareAR, a Xerox Company, Launches on the Zuora Subscription Platform

December 7, 2021 TechDecisions Staff Leave a Comment

Zuora selected for its technology and expertise to help monetize Xerox’s CareAR software-as-a-service (SaaS) service experience management platform REDWOOD CITY, Calif.–(BUSINESS WIRE)–Zuora, Inc., (NYSE: ZUO) the leading cloud-based subscription management platform provider, announced today that CareAR, a Xerox company and augmented reality service, is working with the Subscribed Strategy Group (SSG) to implement the Zuora® […]

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e-Tagging and Power Scheduling Workflows Have Been Reimagined with PCI e-Tag+

December 1, 2021 TechDecisions Staff Leave a Comment

NORMAN, Okla.–(BUSINESS WIRE)–#energysoftware–PCI e-Tag+ is the first e-tagging solution to offer out-of-the-box implementation, unrestricted downstream data access, a modern user interface, and automated Straight-Through-Scheduling workflows. If you create NERC e-Tags to record the transmission of power across various regions in North America, odds are the software you’re using to do it is dated. PCI (Power […]

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Netsmart and the National Council for Mental Wellbeing Announce Population Health Partnership to Improve Care Coordination and Use Data to Drive Outcomes for CCBHCs

November 29, 2021 TechDecisions Staff Leave a Comment

OVERLAND PARK, Kan.–(BUSINESS WIRE)–#CCBHCs–Netsmart and the National Council for Mental Wellbeing today announced a strategic partnership to enhance care coordination and population health management for Certified Community Behavioral Health Clinics (CCBHCs) and their clients. Through this partnership, the National Council will recommend Netsmart CareManager™ as the preferred care coordination solution for CCBHCs, health homes and […]

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