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Aspect Via contact center workforce management

Aspect Via, a Contact Center Workforce Management Solution, Now Supports Microsoft Azure

Aspect Via contact center workforce management from Aspect Software now supports Microsoft Azure, in addition to Amazon Web Services.

July 8, 2019 TechDecisions Staff Leave a Comment

Aspect Software announces support of Microsoft Azure for its Aspect Via Platform, a cloud solution for contact center workforce management. The update was initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services and is now designed to offer deployment options for Aspect customers who require a choice in Cloud Services. […]

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CCS Presentation Systems, Casino Arizona

Casino Arizona CAZ Sports Bar Upgrades, Thanks to CCS Presentation Systems

CCS Presentation Systems takes Casino Arizona CAZ Sports Bar from dud to success with audio systems, visual displays and digital signage.

July 8, 2019 Jonathan Blackwood Leave a Comment

Casino Arizona is located on the Salt-River Pima Maricopa Indian Reservation in Scottsdale, Arizona. It covers 20 acres with a facility that includes five restaurants, more than 100,000 square feet for gaming, a large concert Showroom and a Bingo Hall that offers seating for 1,000. Plus, it now has a new means to drive business, […]

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Hacking

Offensive Security Offers Training and Certification for Enterprise Cyber Skills

Offensive Security has made it easy to invest in cybersecurity training and certification through its new OffSec Flex Program. Enterprises can puchase blocks of hands-on security training and use as needed.

July 5, 2019 TechDecisions Staff Leave a Comment

Offensive Security has made it easy to invest in cybersecurity training and certification through its new OffSec Flex Program. Enterprises can puchase blocks of hands-on security training and use as needed.

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robots as a service, RaaS

When Will Robots as a Service Happen? Right Now!

Robots as a service, or RaaS, is reaching a tipping point in a few related industries. It isn't hard to believe that it'll take over more buildings soon.

July 4, 2019 TechDecisions Staff Leave a Comment

You know that robots are already at work in highly specialized positions where the technology has been programmed to fit a custom need. But do you think robotics as a service could change that? Venture Beat guest columnist Hooman Radfar does in this article. “Giant companies with ominous, global, megacorp-sounding names like FANUC and ABB provide […]

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fiserv mobile bill presentment

Mobile Bill Presentment from Fiserv is a Gentle, Convenient Reminder for Customers

Mobile Bill Presentment from Fiserv reminds customers to pay early or on-time, while giving them a convenient method for doing so.

July 3, 2019 TechDecisions Staff Leave a Comment

Fiserv, a provider of financial services tech solutions, is helping organizations with changing consumer payment preferences by enabling customers to receive and pay bills on mobile. A new solution called Mobile Bill Presentment allows users to digitally present a bill in a mobile wallet while also supporting alerts which increase payment speed by reminding customers to […]

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Survey Finds 94 Percent of IT Decision Makers Believe AI can Transform Contact Centers

A global survey from Vanson Bourne, sponsored by Avaya, asked business and IT decision makers their perspectives on AI in contact centers, finding the vast majority believe it is a transformative tech.

July 2, 2019 TechDecisions Staff Leave a Comment

A global survey from Vanson Bourne, sponsored by Avaya, asked business and IT decision makers their perspectives on AI in contact centers, finding the vast majority believe it is a transformative tech.

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