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Chatbot Online customer service with chatbots for support. Artificial Intelligence and Automation Software Technology CRM Customer Support Center

The ABCs of Contact Centers: The Tech Driving Modern Customer Experience

Generative AI technology in contact centers is changing the customer experience for good and companies are reaping the benefits.

April 4, 2023 Scott Kolman Leave a Comment

The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]

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Microsoft Loop IT

What You Need to Know About Microsoft Loop

Microsoft Loop is a new tool designed to enhance collaboration across productivity apps while keeping users in the flow of work.

March 24, 2023 Zachary Comeau Leave a Comment

Microsoft is launching the public preview of the Loop app, a new tool designed to bring together teams, content and tasks across users’ tools and devices. The company calls Loop a new app that “combines a powerful and flexible canvas with portable components that move freely and stay in sync across apps,” helping teams to […]

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Salesforce Einstein GPT

Salesforce Launches Einstein GPT for Commerce Cloud

Einstein GPT for Commerce is Salesforce's new AI tool designed to help customers automate and tailor recommendations in Commerce Cloud.

March 22, 2023 Zachary Comeau Leave a Comment

Salesforce is launching Commerce Cloud, a new innovation designed to help companies better connect with their customers via an all-in-one unified platform that includes Einstein GPT for Commerce, a generative AI tool designed to help customers automate and tailor recommendations in Commerce Cloud. According to Salesforce, Einstein GPT for Commerce will combine real-time data with […]

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Microsoft Nuance DAX

Microsoft Brings GPT-4 to Healthcare Documentation Tech

Microsoft and subsidiary Nuance announced DAX Express, an automated healthcare documentation app integrated into the clinical workflow.

March 20, 2023 Zachary Comeau Leave a Comment

Microsoft, which is now all-in on AI since beginning to integrate OpenAI’s ChatGPT and other models throughout its product portfolio, is now bringing the technology to the healthcare industry by launching a new automated clinical documentation application. In a blog, Microsoft announced Dragon Ambient eXerience (DAX) Express, an automated clinical documentation app that will be […]

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Microsoft 365 Copilot

ChatGPT-Like Microsoft 365 Copilot Will Be Coming to Microsoft Productivity Apps

Microsoft 365 Copilot brings the power of generative AI, ChatGPT and intelligent chat to productivity tools and an organization's data.

March 16, 2023 Zachary Comeau Leave a Comment

Microsoft is bringing the power of generative AI and ChatGPT-like capabilities to Microsoft 365 with the Microsoft 365 Copilot, a new AI assistant that will be embedded in apps such as Word, Excel, PowerPoint, Outlook, Teams and others. According to the Redmond, Wash. tech giant, Microsoft 365 Copilot, is currently being tested with select commercial […]

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ChatGPT, OpenAI, iOS, Mobile, App

GPT-4, Already Leveraged by Bing, Is Smarter Than ChatGPT

GPT-4 is a more advanced model of the technology underpinning ChatGPT that scores much higher on academic tests and benchmarks.

March 15, 2023 Zachary Comeau Leave a Comment

ChatGPT creator OpenAI says it has created GPT-4, a more advanced model of the technology underpinning the popular chatbot that the company says exhibits human-level performance on various professional and academic benchmarks. According to OpenAI, GPT-4 is the latest milestone in the company’s efforts in scaling up deep learning. The company calls GPT-4 a large […]

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GoTo ChatGPT

GoTo Adds ChatGPT Integrations to IT Management, Communication Tools

GoTo is bringing ChatGPT to GoTo Customer Connect and GoTo Resolve to automate communications and generate IT scripts.

March 14, 2023 Zachary Comeau Leave a Comment

Workplace communications and IT management software provider GoTo is the latest tech firm to leverage an integration with ChatGPT as the company is bringing the generative AI chatbot to its customer engagement product and IT management products to act as a writing assistant and a script generator. The Boston-based software company launched last month its […]

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ChatGPT, IT, Policies, AI Tools, Data

Beware of ChatGPT-Themed Phishing Attacks

ChatGPT-themed phishing lures are becoming a favorite among cybercriminals to distribute malware, Cyble researchers say.

March 10, 2023 Zachary Comeau Leave a Comment

ChatGPT and generative AI is dominating the news cycle, with companies like Microsoft, Slack, Snapchat, Grammarly and many others leveraging the emerging technology to help users be more efficient, accurate and creative. In fact, ChatGPT was estimated to have reached 100 million monthly active users in January, making it the fastest-growing consumer tool in history. […]

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Microsoft Security RSA Conference

Microsoft’s Security Announcements Made During RSA Conference

Microsoft's security announcements during RSA Conference include new tools in Entra and Sentinel tools, new Defender features, app security.

April 28, 2023 Zachary Comeau Leave a Comment

Microsoft has announced several new security tools and capabilities in the days leading up to and during RSA Conference 2023, including new capabilities in Entra, new Microsoft Sentinel tools, new Defender features, application security and more. It’s not surprising that Microsoft–along with many other security and tech vendors–used RSA Conference 2023 to focus heavily on […]

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