Search Results: LED

Google AI Investment, Anthropic, OpenAI, ChatGPT

Google: AI, Cloud and Time-to-Value Are the Key Contact Center Trends in 2023

Cloud and conversational AI technologies will be key to contact centers as end users demand more seamless and engaging experiences.

January 13, 2023 Zachary Comeau Leave a Comment

Cloud and artificial intelligence technologies will be key to contact center operations as organizations realize that end users are demanding user-centric technologies from conversational, mobile and web apps that consumers have become familiar, Google says in a new blog. Penned by Yariv Adan, director of product management for Google Cloud AI and Industry solutions, the […]

IT news, This Week in it, Microsoft, Google, Gmail, ISE 2023,

This Week in IT: Microsoft 365, PC Market, FAA Outage, AI

New Microsoft 365 plans, a declining PC market, FAA IT issues and new AI tools from Microsoft and Google highlight this week's IT news.

January 12, 2023 Zachary Comeau Leave a Comment

Editor’s note: There is a lot going on in the world of IT, from emerging technologies to digital transformation and new cybersecurity threats. However, we can’t possibly cover it all, so we’ll bring you This Week in IT, a curated summary of IT and enterprise technology news stories each week. Microsoft launches Microsoft 365 Basic for […]

Cloudflare, Microsoft Expand Integrations for Zero Trust

The partnership includes new integrations designed to help hybrid organizations seamlessly deploy Zero Trust security tools.

January 12, 2023 Zachary Comeau Leave a Comment

Cloudflare and Microsoft are expanding their existing partnership to help customers deploy, automate and enhance their organization’s Zero Trust security with new integrations between Cloudflare One and Azure Active Directory (Azure AD). The companies hope to help organizations embrace hybrid work by helping them deploy Zero Trust security tools seamlessly via a new set of […]

Microsoft Announces New Smart Store Tech, Retail Communication Tools

Microsoft's new retail solutions include smart store technologies, management tools and more retail-specific Microsoft Teams features.

January 12, 2023 Zachary Comeau Leave a Comment

Microsoft is releasing several new capabilities through Microsoft Cloud for Retail designed to help retail organizations communicate while digitizing the physical store and the front-line worker experience, including new computer-vision powered autonomous store offerings and management tools. The new offerings, detailed in a blog, as part of Microsoft’s retail industry cloud offering, come in advance […]

Marshall Furniture’s Mission to Create Long, Trusted Partnerships With Customers Exemplified During COVID-19 Pandemic

After a 15-year relationship, Marshall Furniture continues to impress one higher education customer with its ability to meet every demand.

January 12, 2023 Zachary Comeau Leave a Comment

For more than 15 years, Marshall Furniture has provided the University of South Carolina with its highly customized technology-enabled furniture, and that relationship has included several large projects that the Antioch, Ill.-based manufacturer has been able to accommodate every step of the way. That has included a standardized design from Marshall Furniture’s custom product line […]

Verizon Launches New Mobile Microsoft Teams Integration

Verizon Mobile for Microsoft Teams, a new service that integrates mobile devices with Teams for easier calling and collaboration.

January 12, 2023 Zachary Comeau Leave a Comment

Via an expanded partnership with Microsoft, Verizon can now deliver Teams Phone Mobile with the launch of Verizon Mobile for Microsoft Teams, a new service that integrates mobile devices with Teams for easier calling and collaboration. According to Verizon, this makes the telecommunications giant the first U.S. operator to enable wireless subscribers to use their […]

Microsoft To Make Teams Premium Generally Available Next Month

Microsoft Teams Premium is scheduled for general availability next month, and some current features will be moved to the premium version.

January 11, 2023 Zachary Comeau Leave a Comment

Microsoft Teams Premium, a more expensive and feature-rich version of the company’s flagship conferencing and collaboration app, will be generally available early next month, according to the company. In a document, Microsoft says general availability of Teams Premium is scheduled for early February 2023. According to Microsoft, the expected price for Teams Premium is $10 […]

Verizon Rolls Out New Contact Center Features to Improve Customer Journey

The new digital engagement capabilities for the Verizon Virtual Contact Center are designed to improve the digital customer journey.

January 11, 2023 Zachary Comeau Leave a Comment

Verizon Business is launching a new sutie of digital engagement capabilities for the Verizon Virtual Contact Center designed to improve the end-to-end digital customer journey via a focus on smart, connected, self-service and human-assisted interactions. The company aims to reduce the friction along the customer journey and address their needs across any channel and facilitate […]

Videoconferencing Fatigue, Meeting fatigue, asyncrhonous, video meetings

Study: Eliminating Meetings Can Increase Productivity and Reduce Meeting Fatigue

TechSmith Corp. eliminated meetings for a month to see if virtual meetings impacted productivity. They were.

January 11, 2023 Zachary Comeau Leave a Comment

For a large amount of the U.S. workforce, they’ve spent the last three years in endless virtual meetings with colleagues, customers and clients. With the pandemic no longer a driving force behind workplace trends and hybrid work expected to remain a key part of corporate culture, calls on Zoom, Microsoft Teams or other conferencing apps […]

ransomware emsisoft, organization impacted by ransomware

Education, Healthcare And Government Organizations Impacted by Ransomware in 2022

An Emsisoft report found almost twice the number of K-12 schools were impacted by ransomware in 2022 compared to 2021.

January 10, 2023 TD Staff Leave a Comment

Ransomware continues to be a significant challenge for colleges and universities, school districts, and hospitals across the country, according to a new report. The 2022 report, released Monday by digital security firm Emsisoft, determined 89 education sector organizations were impacted by ransomware. Broken down, hackers demanded ransoms from 44 universities and colleges, and 45 school districts […]

Cloud and conversational AI technologies will be key to contact centers as end users demand more seamless and engaging experiences.

New Microsoft 365 plans, a declining PC market, FAA IT issues and new AI tools from Microsoft and Google highlight this week's IT news.

The partnership includes new integrations designed to help hybrid organizations seamlessly deploy Zero Trust security tools.

Microsoft's new retail solutions include smart store technologies, management tools and more retail-specific Microsoft Teams features.

After a 15-year relationship, Marshall Furniture continues to impress one higher education customer with its ability to meet every demand.

Verizon Mobile for Microsoft Teams, a new service that integrates mobile devices with Teams for easier calling and collaboration.

Microsoft Teams Premium is scheduled for general availability next month, and some current features will be moved to the premium version.

The new digital engagement capabilities for the Verizon Virtual Contact Center are designed to improve the digital customer journey.

TechSmith Corp. eliminated meetings for a month to see if virtual meetings impacted productivity. They were.

An Emsisoft report found almost twice the number of K-12 schools were impacted by ransomware in 2022 compared to 2021.

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