Digital workflow platform provider ServiceNow has acquired artificial intelligence company Element AI to enhance ServiceNow’s intelligent workflow platform.
The deal will enable customers to work more efficiently, streamline business decisions and boost productivity, according to ServiceNow’s press release.
With the acquisition, ServiceNow will create an AI innovation Hub in Canada to accelerate customer-focused innovation in the company’s Now Platform.
According to ServiceNow, the Canadian market has long been a leader in AI research and is one of the world’s most significant locations for talent.
The investment in Canada follows similar moves by the company in other areas heavy in tech talent, including Chicago, Hyderabad, Kirkland, Wash., San Diego and Silicon Valley.
According to ServiceNow, Element AI is recognized as a leader in its field of applying modern AI to text and language, chat, images, search, question response and summarization.
The addition is expected to accelerate AI innovation in the Now Platform.
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Element AI Co-founder and Lead Fellow, Dr. Yoshua Bengio, will serve as technical advisor for ServiceNow. He was the winner of the 2018 ACM A.M. Turing Award for his contributions to modern AI.
According to ServiceNow, the company has seen strong demand for its AI‑powered products like IT Service Management Pro, Customer Service Management Pro, and HR Service Delivery Pro.
With AI embedded into its Now Platform and workflow products, customers will be able to make better decisions, automate tasks, and work more efficiently.
In a statement, ServiceNow Chief AI Officer Vijay Narayanan said artificial intelligence is evolving rapidly as companies race to digitally transform modern business processes and models.
“With Element AI’s powerful capabilities and world class talent, ServiceNow will empower employees and customers to focus on areas where only humans excel – creative thinking, customer interactions, and unpredictable work,” Narayanan said. “That’s a smarter way to workflow.”
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