• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Resources
  • Podcasts
  • Project of the Week
  • About Us
    SEARCH
IT Infrastructure, Mobility, News, Unified Communications

Salesforce Announces New Einstein GPT Capabilities in Field Service

Salesforce continues to bring AI capabilities to its tools with new Salesforce Field Service innovations powered by Einstein GPT and Data Cloud.

April 25, 2023 Zachary Comeau Leave a Comment

Salesforce Einstein GPT Field Service
Courtesy/Salesforce

Salesforce is continuing to dive headfirst into AI with new Salesforce Field Service innovations powered by its AI assistant Einstein GPT and Data Cloud designed to lower service costs and bring organizations new insights.

According to the company, the new innovation leverages the full power of Salesforce and Service Cloud, including AI, real-time data and automation to help organizations across industries streamline field operations while improving customer experiences.

Field Service Mobile Powered by Einstein GPT Benefits 

Specifically, Field Service Mobile powered by Einstein GPT – available in beta in late 2023 – will help frontline service teams onboard new employees quickly and help them be more efficient in the field. In addition, customers can solve common issues with self-service tools.

Einstein GPT will help frontline workers save time by automatically composing reports on after-visit summaries, and the AI assistant will also augment self-service tools by suggesting knowledge articles and generating step-by-step guides to address customers’ technical issues. In addition, new employees can surface learnings from their training and help pass on important skill sets.

Field Service Mobile also now lets teams swarm customer issues and work orders in the Slack, and use pre-built solutions from the company’s Component Library within Field Service Mobile to tailor mobile experiences for tasks like finding nearby spare parts and managing timesheets.

Asset Service Management powered by Data Cloud

Salesforce also announced Asset Service Management powered by Data Cloud, available in beta by December, which is designed to help keep complex equipment up and running by leveraging real-time data and predictive usage-based maintenance that helps utility service providers proactively schedule network upkeep. According to the company, this can help prevent maintenance issues and extend the lifespan of expensive equipment.

Contractor Management Tool

In addition, a new Contractor Management with Flex Worker Management tool is now generally available, allowing companies to scale their contractor workforce and deploy them based on skills, distance and available tools. Municipalities, for example, can hire contractors for seasonal work and send contractors to specific maintenance calls based on experience and skill set.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our digital newsletters!

Tagged With: Artificial Intelligence, Einstein GPT, Salesforce

Related Content:

  • Cloud, SASE, Aryaka How the Cloud is Redefining Media Production and…
  • Singlewire Software mass notification interview Singlewire Software on Mass Notification Solutions
  • URI catchbox 1 Catchbox Plus: The Mic Solution That Finally Gave…
  • Engaging virtual meeting with diverse participants discussing creative ideas in a bright office space during daylight hours Diversified Survey: Workplace AV Tech is Falling Short,…

Free downloadable guide you may like:

  • Practical Design Guide for Office SpacesPractical Design Guide for Office Spaces

    Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-face time with co-workers. When designing the office spaces — and meeting spaces in particular — enabling that connection between co-workers is crucial. But introducing the right collaboration technology in meeting spaces can […]

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Latest Downloads

Practical Design Guide for Office Spaces
Practical Design Guide for Office Spaces

Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-fa...

New Camera Can Transform Your Live Production Workflow
New Camera System Can Transform Your Live Production Workflow

Sony's HXC-FZ90 studio camera system combines flexibility and exceptional image quality with entry-level pricing.

Creating Great User Experience and Ultimate Flexibility with Clickshare

Working and collaborating in any office environment today should be meaningful, as workers today go to office for very specific reasons. When desig...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

AV-iQ

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Contact Us
  • Comment Guidelines
  • RSS Feeds
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!
Emerald Logo
ABOUTCAREERSAUTHORIZED SERVICE PROVIDERSYour Privacy ChoicesTERMS OF USEPRIVACY POLICY

© 2025 Emerald X, LLC. All rights reserved.