Google is launching Google Cloud Contact Center AI Platform, an expansion of its Contact Center AI offering that the company says offers an out-of-box, end-to-end solution for the contact center and brings together AI, cloud scalability, multi-experience capabilities and CRM integrations. According to Google, Contact Center AI Platform is purpose-built or customer relationship management and […]
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Espressive and Ivanti Partner to Deliver AI-based Digital Assistants Through the Ivanti Neurons Platform
Next Gen Virtual Agent from Espressive Integrates with Ivanti Neurons for ITSM to Improve Employee Experience Across IT and Every Line of Business through Ivanti Neurons Digital Assistant SANTA CLARA, Calif.–(BUSINESS WIRE)–#IT—Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced a partnership with Ivanti, the provider of the Ivanti Neurons […]
IntelePeer Receives 2022 CUSTOMER Magazine Product of the Year Award
Atmosphere Marketplace Honored for Exceptional Innovation SAN MATEO, Calif.–(BUSINESS WIRE)–IntelePeer, a leading communications platform as a service (CPaaS) and workflow automation provider, announced today that TMC, a global, integrated media company, has named Atmosphere Marketplace as a 2022 CUSTOMER Product of the Year Award winner. IntelePeer’s Atmosphere Marketplace is a store of pre-built, plug-and-play no-code […]
Espressive Selected by DXC Technology to Automate Resolution of IT Issues
Leading AI-based Virtual Support Agent Barista Embedded into DXC Modern Workplace to Deliver Immediate Help for Customers, Fastest Time-to-Resolution, and Improved Employee Experience SANTA CLARA, Calif.–(BUSINESS WIRE)–#IT—Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it is has been selected by DXC Technology to embed its AI-based virtual support agent, […]
AR/VR Headset Shipments Grew Dramatically in 2021, Thanks Largely to Meta’s Strong Quest 2 Volumes, with Growth Forecast to Continue, According to IDC
NEEDHAM, Mass.–(BUSINESS WIRE)–#AR–The worldwide market for augmented reality and virtual reality (AR/VR) headsets grew 92.1% year over year in 2021 with shipments reaching 11.2 million units, according to new data from the International Data Corporation (IDC) Worldwide Quarterly AR/VR Headset Tracker. The holiday quarter was a major driver for the industry as almost half the […]
Archer™ 3D Targeting Planning Software Platform Receives 510(k) Clearance
Catalyst OrthoScience initiates a controlled, limited user release of the planning software to test the software in clinical settings NAPLES, Fla.–(BUSINESS WIRE)–#archercsr—Catalyst OrthoScience Inc. (Catalyst), a medical device company focused on the upper extremity orthopedics market, today announced that the platform technology for its Archer™ 3D Targeting planning software received 510(k) clearance for use in […]
Varicent Wins 2022 Human Resource Director Canada Innovative HR Award
TORONTO–(BUSINESS WIRE)–Varicent, the leading provider of next generation Sales Performance Management (SPM) software, has won the 2022 Innovative HR Team Award from Human Resources Director Canada (HRD Canada). “It’s an honor to be recognized by HRD Canada. Building a strong corporate culture and making Varicent an organization where people are excited to show up has […]
Aria Systems Partners with Rentokil North America on its Billing and Monetization Platform to Support Lines of Commercial Business
With enterprise focus and ability to support large, complex accounts, Aria chosen to automate and enhance all commercial billing processes for the global pest control services company SAN FRANCISCO–(BUSINESS WIRE)–Aria Systems, the leader in helping enterprises grow subscription and usage-based revenue, today announced that Rentokil North America, the global pest control leader, has selected Aria’s […]
Quantum Workplace Named a Major Contender in 2022 Peak Matrix Assessment for Employee Experience
Company Recognized for Broad Survey Capabilities, Benchmarking, and Connecting Employee Experience to Organizational Goals OMAHA, Neb.–(BUSINESS WIRE)–#QuantumWorkplace—Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as a leader in data collection for the nationally recognized Best Places to Work Programs, announced today its inclusion as a Major Contender for Employee […]
Winners Named in IDC Government Insights’ Fifth Annual Smart Cities North America Awards
Nearly 20 municipalities recognized for success in leveraging emerging technology and innovation to support Smart City initiatives NEEDHAM, Mass.–(BUSINESS WIRE)–#IDCGovernmentInsights—IDC Government Insights named the winners this week in the fifth annual Smart Cities North America Awards (SCNAA). The awards were designed to recognize the progress North American municipalities have made in executing Smart Cities projects, […]
