EasyVista Inc. provides the university with service management solutions that will lend automation and self-service features to users.
“Internet of Things is hitting us pretty hard these days,” said Roger Cummings, Project Manager, Gonzaga University, in a previous statement. “Students used to show up with a laptop and cell phone and now it’s a combination of X-Box, TV, printer, even their Nike shoes and their FitBit fitness tracker and wireless speakers are showing up on the network; upwards of eight devices are not uncommon on campus. We are thrilled to have the peace of mind that EasyVista brings by automating and managing these modern-day campus Service Management challenges.”
Gonzaga University implemented EasyVista’s solutions in place of BMC’s Service Desk Express.
With the new solution, users at the university will experience the benefits of:
• Multiple workflow automations decreases time and effort required for change management, distance learning and purchasing processes.
• Self-service portal saves time and eliminates duplicate tasks and actions related to all service management duties.
• Increased levels of data science and questionnaire feedback provide powerful insight into how well resources, ticketing and incidents are being managed.
• Greater transparency into Service Management with the ability to perform service-based-costing, enabling a more mature service organization.
“Silicon Valley might be famous for birthing new technology, but it’s the college campus that stretches and tests our tech mettle and Gonzaga University is a great example of an IT organization determined to go the extra mile for its students and faculty,” said Kevin Coppins, General Manager, Americas at EasyVista, in a previous statement. “We are thoroughly enjoying our partnership with Gonzaga as we help them automate and transform student services into one of a self-service culture moving forward.”