Gonzaga University Advances in Automation with this Service Management Solution

In order to keep up with the “wide variety of requests” from students, faculty and staff, Gonzaga University recently invested in EasyVista Inc.

EasyVista Inc. provides the university with service management solutions that will lend automation and self-service features to users.

“Internet of Things is hitting us pretty hard these days,” said Roger Cummings, Project Manager, Gonzaga University, in a previous statement.  “Students used to show up with a laptop and cell phone and now it’s a combination of X-Box, TV, printer, even their Nike shoes and their FitBit fitness tracker and wireless speakers are showing up on the network; upwards of eight devices are not uncommon on campus.  We are thrilled to have the peace of mind that EasyVista brings by automating and managing these modern-day campus Service Management challenges.”

Gonzaga University implemented EasyVista’s solutions in place of BMC’s Service Desk Express.

With the new solution, users at the university will experience the benefits of:

• Multiple workflow automations decreases time and effort required for change management, distance learning and purchasing processes.

• Self-service portal saves time and eliminates duplicate tasks and actions related to all service management duties.

• Increased levels of data science and questionnaire feedback provide powerful insight into how well resources, ticketing and incidents are being managed.

• Greater transparency into Service Management with the ability to perform service-based-costing, enabling a more mature service organization.

“Silicon Valley might be famous for birthing new technology, but it’s the college campus that stretches and tests our tech mettle and Gonzaga University is a great example of an IT organization determined to go the extra mile for its students and faculty,” said Kevin Coppins, General Manager, Americas at EasyVista, in a previous statement.  “We are thoroughly enjoying our partnership with Gonzaga as we help them automate and transform student services into one of a self-service culture moving forward.”